Send custom response suggestions to your human agents while they are conversing with end-users.
Send FAQ suggestions to your human agents during a conversation.
Send article suggestions to your human agents during a conversation.
Learn how to set up a Dialogflow virtual agent to handle end-user requests before escalating to a human agent.
Analyze messages to determine emotional intent.
Uploading conversation data
Get started with public Agent Assist conversation data or upload your own conversation transcripts to train a Smart Reply model.
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