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Generative Knowledge Assist
Surface Gen AI answers to human agents.
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Smart Reply
Send custom response suggestions to your human agents while they are conversing with end-users.
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FAQ Assist
Send FAQ suggestions to your human agents during a conversation.
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Article Suggestion
Send article suggestions to your human agents during a conversation.
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Virtual agents
Learn how to set up a Dialogflow virtual agent to handle end-user requests before escalating to a human agent.
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Sentiment analysis
Analyze messages to determine emotional intent.
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Uploading conversation data
Get started with public Agent Assist conversation data or upload your own conversation transcripts to train a Smart Reply model.
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