-
Generative Knowledge Assist
Surface Gen AI answers to human agents.
-
Smart Reply
Send custom response suggestions to your human agents while they are conversing with end-users.
-
FAQ Assist
Send FAQ suggestions to your human agents during a conversation.
-
Article Suggestion
Send article suggestions to your human agents during a conversation.
-
Virtual agents
Learn how to set up a Dialogflow virtual agent to handle end-user requests before escalating to a human agent.
-
Sentiment analysis
Analyze messages to determine emotional intent.
-
Uploading conversation data
Get started with public Agent Assist conversation data or upload your own conversation transcripts to train a Smart Reply model.
-
Real-time entity extraction
Automatically extract data that matches any Dialogflow system entity in end-user expressions.
-
Export conversation data
Export conversation messages to a Cloud Storage bucket.
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.