[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-08 (世界標準時間)。"],[[["\u003cp\u003eAgent Assist integrates with Salesforce to provide real-time assistance to customer service agents during chat conversations, using a Lightning Web Component (LWC) for enhanced security and direct integration with Salesforce data and APIs.\u003c/p\u003e\n"],["\u003cp\u003eSetting up Agent Assist requires specific resources such as Node.js, Salesforce CLI, and Gcloud CLI, along with Salesforce credentials, and the deployment of the Agent Assist integration backend.\u003c/p\u003e\n"],["\u003cp\u003eThe integration process involves configuring Salesforce org settings via the console and CLI, including enabling Omni-Channel and Digital Experiences, and authenticating the CLI with Salesforce login details.\u003c/p\u003e\n"],["\u003cp\u003eCreating a connected app in Salesforce is essential for the LWC's authentication through the client credentials OAuth 2.0 flow, which requires a configured consumer key and consumer secret.\u003c/p\u003e\n"],["\u003cp\u003eTo enable Agent Assist features, users must configure Messaging for In-App & Web, set up a messenger, assign relevant permission sets, and install the \u003ccode\u003eagentAssistContainerModule\u003c/code\u003e LWC via the Lightning Experience Editor, including inputting the correct connector URL, features, conversation profile, consumer key, and secret.\u003c/p\u003e\n"]]],[],null,["# Salesforce integration overview\n\nIntegrate Agent Assist UI modules with Salesforce to provide real-time suggestions for your human agents during customer service chat and voice conversations.\n\nThe Salesforce [Lightning Web Component (LWC)](https://developer.salesforce.com/docs/platform/lwc/overview) brings Agent Assist features into your Salesforce Agent Desktop. It provides real-time assistance to customer care representatives, helping them resolve customer issues faster, providing ready-to-send responses, and suggesting answers to customer questions from a centralized knowledge base.\n\nLWC is a JS framework for defining component logic and templates. It's deployed to and served from your Salesforce instance. The LWC integrates directly with Salesforce data and APIs."]]
