Google Cloud Backup and DR (“GCBDR”) Support Services Guide

The Google Cloud Platform Technical Support Services Guidelines at the following url: https://cloud.google.com/terms/tssg (the "Guidelines") describe how Google will offer TSS (as defined below) to Customer for GCBDR, except as outlined in this GCBDR Support Services Guide (the "Guide"), which is incorporated into the Guidelines. Capitalized terms used but not defined in this Guide have the meanings given to them in the Guidelines.

1. Language Support. Google will provide all support under this Guide in the English language only.

2. Technical Account Advisor Service (TAAS) is not available for GCBDR.

3. Assured Support for Enhanced or Premium Support is not available for GCBDR.

4. Sovereign Controls by Partners Support for Enhanced or Premium Support is not available for GCBDR.

5. Partner Operations Management (POM) as part of the Partner-Led Premium Support is not available for GCBDR.

6. Updates and Maintenance to Premium Software. To the extent any Premium Software is made available with GCBDR, during the Term, Google will make available to Customer copies of all current versions, updates, and upgrades of Premium Software, promptly upon general availability, as described in the Documentation. Unless otherwise stated in the Documentation for the applicable component of Premium Software, Google will maintain the current release of Premium Software and one version immediately preceding the current release, including by providing reasonable bug fixes and security patches. Maintenance for any Premium Software may be discontinued with one year’s notice from Google, except Google may eliminate maintenance for a version and require upgrading to a maintained version to address a material security risk or when reasonably necessary to avoid an infringement claim or comply with applicable law.