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All Google Cloud accounts get free billing and payments support. This page tells
you how to contact Cloud Billing Support if you need help with your
Cloud Billing account, and shows you where to get more information
about managing your billing account.
Cloud Billing Support is available in several regions and languages.
For information about support availability, see
Google Cloud Support plans.
You can get interactive help in the Google Cloud console:
In the Google Cloud console, go to the Billing support page.
The Billing Assistant pane opens and you can get interactive help.
Contact Cloud Billing Support
To contact support for a Cloud Billing issue, you must be a
Billing Account Administrator on the Cloud Billing account. If you are not
a billing administrator, we provide an alternative contact path for some
Cloud Billing issues.
Before you contact Cloud Billing support, consider these
other sources of information
that might help you resolve Cloud Billing issues.
If you are a billing administrator
If you're not a billing administrator
If you are a billing administrator on at least one Cloud Billing
account, you can contact Cloud Billing Support by using the following
method:
In the Google Cloud console, go to the Help and support page.
In the Select a product field, select Billing and click
Select.
At the prompt, click Get billing support to access the interactive
Billing Assistant.
When using the Billing Assistant , if you get an error message when you
attempt to contact Cloud Billing Support, consider the following options:
Sign into a billing administrator account or ask a billing administrator on
the Cloud Billing account to contact support on your behalf.
If you use Google Cloud through a reseller or other Google Partner, you
must contact them for billing support.
If you are not a billing administrator on at least one
Cloud Billing account, and you don't know how to contact your billing
administrator, you can open the Support Contact Troubleshooter to find an
alternative contact option, depending on your issue:
The troubleshooter can help non-billing-administrators contact support for
issues like the following:
Your Cloud Billing account is suspended.
Issues with your form of payment, such as an error message when attempting
to add or update a payment method.
You are unable to edit, update, or delete your Google Cloud project or
resources.
You have lost access to your Google Cloud project or Cloud Billing
account and you need to regain access.
You see unknown charges from Google Cloud on your form of payment
and you are unable to stop these charges.
Other Cloud Billing resources
If you have questions about Cloud Billing and before you contact
billing support, consider these alternative sources of information.
Documentation
The following are
Cloud Billing documentation
links to specific guides that can show you how to monitor your costs, pay your
bills, manage your billing account, modify account settings, and resolve common
issues.
In the Google Cloud console, you can monitor your costs, access billing
reports, make changes to your Cloud Billing account settings, set up
budgets and alerts, view your payment history, view and download documents such
as statements, invoices, and receipts; and export billing data for custom
analysis.
In the Google Cloud console, go to your Cloud Billing account.
In the Billing account list, select a billing account to go to its
overview page.
The Billing account overview page opens.
You can use the navigation pane to open a specific page—for example,
Reports, Billing export, Payment settings, or Account management.
The available Google Cloud console pages vary depending on the
type of billing account you are
viewing and your level of permissions
on the Cloud Billing account.
To view a different Cloud Billing account, at the top of the
navigation pane, in the Billing account list, select the account you want
to view. If you don't see the account listed, click Manage billing accounts
to view a list of Cloud Billing accounts that you can view.
Get billing support for other Google products
If you are having trouble with the billing account associated with your
Google Maps Platform projects or with your Google Workspace account, other
troubleshooting tools and contact options are available.
Google Maps Platform
Google Maps Platform customers need a valid Cloud Billing account to
use the Google Maps Platform APIs.
To get billing support for your Google Maps Platform account:
In the Google Cloud console, go to the Google Maps Platform>Support page.
At the top of the page, use the resource selector (
My Project
arrow_drop_down) to
select the project related to your Google Maps Platform billing question.
To view the support form, the project you select must contain at least one
enabled Google Maps Platform API.
To file a Google Maps Platform billing support case, you need to be
a Project Owner or Project Editor on the selected project.
Click add_boxCreate case.
In the Create a Case form, in the Issue type list, select
Billing issue.
Fill out the rest of the form fields in detail, and then click Submit.
After you submit the form, a new support case is created. It might take a
few minutes to create your case.
Google Workspace
To troubleshoot issues with a suspended Google Workspace account or
service, including making sure you have a valid form of payment set up,
see
Billing & payment issues
in the Google Workspace Admin Help.
If you have lost access to the billing administrator account associated
with a Google Workspace account, you need to contact your
administrator
for assistance or use the
Google Workspace Admin Help.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Get Cloud Billing support\n\nAll Google Cloud accounts get free billing and payments support. This page tells\nyou how to contact Cloud Billing Support if you need help with your\nCloud Billing account, and shows you where to get more information\nabout managing your billing account.\n\nCloud Billing Support is available in several regions and languages.\nFor information about support availability, see\n[Google Cloud Support plans](/support).\n\nYou can get interactive help in the Google Cloud console:\n\n1. In the Google Cloud console, go to the **Billing support** page.\n\n\n [Go to Billing support](https://console.cloud.google.com/support/chat)\n\n \u003cbr /\u003e\n\n2. Click **Get billing support**.\n\n The **Billing Assistant** pane opens and you can get interactive help.\n\nContact Cloud Billing Support\n-----------------------------\n\nTo contact support for a Cloud Billing issue, you must be a\n*Billing Account Administrator* on the Cloud Billing account. If you are not\na billing administrator, we provide an alternative contact path for some\nCloud Billing issues.\n\nBefore you contact Cloud Billing support, consider these\n[other sources of information](#other-billing-resources)\nthat might help you resolve Cloud Billing issues.\n\nOther Cloud Billing resources\n-----------------------------\n\nIf you have questions about Cloud Billing and before you contact\nbilling support, consider these alternative sources of information.\n\n### Documentation\n\nThe following are\n[Cloud Billing documentation](/billing/docs)\nlinks to specific guides that can show you how to monitor your costs, pay your\nbills, manage your billing account, modify account settings, and resolve common\nissues.\n\n### Google Cloud console\n\nIn the Google Cloud console, you can monitor your costs, access billing\nreports, make changes to your Cloud Billing account settings, set up\nbudgets and alerts, view your payment history, view and download documents such\nas statements, invoices, and receipts; and export billing data for custom\nanalysis.\n\n1. In the Google Cloud console, go to your Cloud Billing account.\n\n\n [Go to your Cloud Billing account](https://console.cloud.google.com/billing/overview)\n\n \u003cbr /\u003e\n\n2. In the **Billing account** list, select a billing account to go to its\n overview page.\n\n The **Billing account overview** page opens.\n3. You can use the navigation pane to open a specific page---for example,\n **Reports** , **Billing export** , **Payment settings** , or **Account management** .\n The available Google Cloud console pages vary depending on the\n [type of billing account](/billing/docs/concepts#billing_account_types) you are\n viewing and [your level of permissions](/billing/docs/how-to/billing-access)\n on the Cloud Billing account.\n\n To view a different Cloud Billing account, at the top of the\n navigation pane, in the **Billing account** list, select the account you want\n to view. If you don't see the account listed, click **Manage billing accounts**\n to view a list of Cloud Billing accounts that you can view.\n\nGet billing support for other Google products\n---------------------------------------------\n\nIf you are having trouble with the billing account associated with your\nGoogle Maps Platform projects or with your Google Workspace account, other\ntroubleshooting tools and contact options are available.\n\n### Google Maps Platform\n\nGoogle Maps Platform customers need a valid Cloud Billing account to\nuse the Google Maps Platform APIs.\n| **Note:** For Google Maps Platform customers, support is provided in English only.\n\nTo get billing support for your Google Maps Platform account:\n\n1. In the Google Cloud console, go to the **Google Maps Platform**\n \\\u003e **Support** page.\n\n\n [Go to Google Maps Platform Support](https://console.cloud.google.com/google/maps-apis/support)\n\n \u003cbr /\u003e\n\n2. At the top of the page, use the resource selector (\n My Project\n arrow_drop_down) to\n select the **project** related to your Google Maps Platform billing question.\n\n - To view the support form, the project you select must contain at least one enabled Google Maps Platform API.\n - To file a Google Maps Platform billing support case, you need to be a *Project Owner* or *Project Editor* on the selected project.\n3. Click add_box\n **Create case**.\n\n4. In the **Create a Case** form, in the **Issue type** list, select\n **Billing issue**.\n\n | **Note:** If you don't see the support form, it might be because the project that you have selected does not have any Google Maps Platform APIs enabled.\n5. Fill out the rest of the form fields in detail, and then click **Submit**.\n\n After you submit the form, a new support case is created. It might take a\n few minutes to create your case.\n\n### Google Workspace\n\n- To troubleshoot issues with a **suspended Google Workspace account** or\n service, including making sure you have a valid form of payment set up,\n see\n [Billing \\& payment issues](https://support.google.com/a/topic/2413217)\n in the Google Workspace Admin Help.\n\n- If you have **lost access to the billing administrator account** associated\n with a Google Workspace account, you need to contact your\n [administrator](https://support.google.com/a/answer/6208960)\n for assistance or use the\n [Google Workspace Admin Help](https://support.google.com/a/contact/recovery_form).\n\n- If you are a **reseller for Google Workspace services** , see\n [Support for Google Workspace resellers](https://support.google.com/channelservices/answer/6182474)\n for information about the Google Cloud Support Portal.\n\nWhat's next\n-----------\n\n[Manage Cloud Billing support cases](/support/docs/manage-billing-cases)"]]
