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Depending on the Cloud Customer Care support package that you have purchased,
specific event readiness services are available to you:
Enhanced Support: you can optimize readiness for your events, launches,
and migrations by using Planned Event Support
which is a Value-Add Service that provides coverage for critical phases of
high-traffic short-term digital events like grand openings, new product launches,
or data migrations.
Premium Support: you can use the
Event Management Service
for planned peak events, such as a product launch or major sales event. With
this service, Customer Care partners with you to create a plan,
provides guidance throughout the event, and supports you with the following:
Preparing your systems for key moments and heavy workloads
Running disaster tests to proactively resolve potential issues
Developing and implementing a faster path to resolution to reduce the impact
of any issues that might occur
After the event, your Technical Account Manager (TAM) works with you to review
the outcomes and make recommendations for future events. To get started or to
learn more, contact your TAM.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["# Event readiness services\n\n| **Tip:** For detailed guidance on preparing for peak capacity events and high traffic, see the [Prepare for a peak capacity event](/support/docs/checklists/plan-peak-capacity-event) checklist.\n\nDepending on the Cloud Customer Care support package that you have purchased,\nspecific event readiness services are available to you:\n\n- **Enhanced Support** : you can optimize readiness for your events, launches,\n and migrations by using [Planned Event Support](/support/docs/enhanced#pes)\n which is a Value-Add Service that provides coverage for critical phases of\n high-traffic short-term digital events like grand openings, new product launches,\n or data migrations.\n\n- **Premium Support** : you can use the\n [Event Management Service](/support/docs/premium#event_management)\n for planned peak events, such as a product launch or major sales event. With\n this service, Customer Care partners with you to create a plan,\n provides guidance throughout the event, and supports you with the following:\n\n - Preparing your systems for key moments and heavy workloads\n - Running disaster tests to proactively resolve potential issues\n - Developing and implementing a faster path to resolution to reduce the impact of any issues that might occur\n\n After the event, your Technical Account Manager (TAM) works with you to review\n the outcomes and make recommendations for future events. To get started or to\n learn more, contact your TAM.\n\nWhat's next\n-----------\n\n- [Event management best practices](/support/docs/peak-events/best-practices)"]]
