Close Your Google Cloud Platform Accounts

You can delete projects, or you can close your billing accounts, support account, or your entire Google Cloud Platform (GCP) account. Each of these processes is described below.

Delete a project

As a project owner, you can follow the steps in Create, shut down, and restore projects to delete your projects. Shutting down a project stops all billing, traffic serving and shuts down any GCP products within the project. All project data associated with GCP and Google APIs services becomes inaccessible.

Close a billing account

To close a billing account, follow the steps in Create, Modify, or Close Your Billing Account. Note that billing accounts cannot be deleted for accounting and regulatory reasons, but can be reopened should the need arise. After you close your billing account, we will bill you for the usage you accrued prior to cancelling your service. This bill will be the last bill you receive, unless you reactivate service.

Cancel GCP Support

How you cancel GCP Support depends on your organization or your type of billing account, as described in the following sections.

Cancel invoiced billing accounts

Regardless of the support package you have, if your account has invoiced billing, to cancel your support account you need to file a GCP Support case to request the cancellation. If you have a contact in the Google Cloud Platform team, please also inform them about the cancellation.

Cancel Role-Based Support

You can cancel Role-Based Support directly from the GCP Console by changing any paid role to Basic, our view-only, free Support option. This cancels technical support for that role, but you are still liable for any charges related to the 30-day minimum commitment per role.

Users with Basic support will no longer be able to create technical support cases. As always, any role can continue to use free Billing support and self-help resources.

Cancel Enterprise Support

To cancel Enterprise Support, you can use the Google Cloud Platform Console to file a GCP Support case requesting the cancellation. The Support team will work with you to cancel your support package. Cancellation fees might apply.

Cancel Silver and Gold Support

If you have Silver or Gold Support and you pay by credit or debit card, you can cancel your support account from the GCP Console by downgrading your support option to Bronze, a free, read-only option. If you have an invoiced Gold or Silver account, please review How to cancel Support on invoiced billing accounts.

Cancel Platinum Support

If you have Platinum Support, you can use Google Cloud Support Center to file a GCP Support case requesting the cancellation. The Support team will work with you to cancel your support package. Cancellation fees might apply.

Cancel GCP Support for a Reseller account

If you are a reseller who wants to cancel your support account, you need to contact Partner Program Support.

Cancel a Google Cloud Platform account

If you signed up with GCP using your Google user account, then your GCP account is the same as your Google user account. In this case, cancelling a GCP account affects all data associated with that Google account and any services you use with that account, such as Gmail, Google Play, or YouTube. If you do not want to affect other Google services you use, you should consider deleting your projects and closing your billing account instead. For detailed information about cancelling your Google account, see closing a Google user account.

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