Cloud Run Service Level Agreement (SLA)

The following definitions apply to the SLA:

• "Back-off Requirements" means, when an error occurs, the client sending requests is responsible for waiting for a period of time (where possible and reasonable to do so) before issuing another request. This means that after the first error, there is a minimum back-off interval of 1 second, and for each consecutive error, the back-off interval increases exponentially up to 32 seconds.
• "Covered Service" means a Cloud Run service within a Project.
• "Downtime" means more than a one percent Error Rate.
• "Downtime Period" means a period of one or more consecutive minutes of Downtime. Partial minutes or intermittent Downtime for a period of less than one minute will not be counted towards any Downtime Periods.
• "Error Rate" means the number of Valid Requests sent to the endpoint of a Cloud Run service that return HTTP Status 5XX due to a failure of the Cloud Run infrastructure divided by the total number of Valid Requests, subject to a minimum of 100 Valid Requests in the measurement period. Sequential requests do not count towards the Error Rate when the request processing duration in the container is greater than 60 seconds, unless they conform to the Back-off Requirements.
• "Financial Credit" means the following:

• "Monthly Uptime Percentage" means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
• "Region" means the applicable region identified at https://cloud.google.com/about/locations.
• "Valid Requests" are requests sent to a Cloud Run service that conform to the Documentation, and that would normally result in a non-error response.

In order to receive any of the Financial Credits described above, Customer must notify Google technical support within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide Google with log files showing Downtime Periods and the date and time they occurred. If Customer does not comply with these requirements, Customer will forfeit its right to receive a Financial Credit. If a dispute arises with respect to this SLA, Google will make a determination in good faith based on its system logs, monitoring reports, configuration records, and other available information.

The maximum aggregate number of Financial Credits issued by Google to Customer for all Downtime Periods in a single billing month will not exceed 50% of the amount due from Customer for the Covered Service in the Region that did not meet SLO for the applicable month. Financial Credits will be in the form of a monetary credit applied to future use of the Covered Service and will be applied within 60 days after the Financial Credit was requested.

The SLA does not apply to any: (a) features or services designated pre-general availability (unless otherwise set forth in the associated Documentation), (b) features or services excluded from the SLA (in the associated Documentation), or (c) errors: (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas applied by the system or listed in the Admin Console.