
Explore our analysis of over 50 institutions to uncover how AI is closing critical gaps in personalisation, open finance, and accessibility to build a competitive edge.
In modern banking, loyalty is won or lost in the digital experience. A slow app or unhelpful chatbot instantly kills trust because customers expect your bank to match the seamless apps they use every day.
To uncover the behaviors that define market leadership today, we analysed the digital ecosystems of over 50 major EMEA financial institutions. Translating thousands of data points into actionable "finfacts," this comprehensive study maps the exact friction points and breakthroughs across retail, universal, and digital banking.
The report highlights critical gaps in personalisation, open finance, and accessibility. More importantly, it reveals how AI—from smart conversational assistants to real-time insights—is the key to building seamless customer connections at scale.
Uncover the insights that will shape the next generation of financial services.
Download the full 2026 FinFacts report today.