IDC MarketScape named Google a Leader in the 2025–2026 for Conversational AI Platforms in Front-Office Use Cases.
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Why Google is a Leader in the Conversational AI Platforms for Front-Office Use Cases market
How the Customer Engagement Suite with Google AI supports a wide range of front-office use cases, from customer self-service and agent assist to sales and presales/marketing
The current state and future of the Conversational AI market for the front office
IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025–2026 Vendor Assessment, December 2025, IDC #US53866226e
Disclaimer: The content for this excerpt was taken directly from IDC MarketScape: Worldwide Conversational Al Platforms for Front-Office Use Cases 2025–2026 Vendor Assessment (Doc # US53866226). Copyright 2025 IDC. Reproduction is forbidden unless authorized. All rights reserved.
