Google is a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Gartner named Google a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms report. Google Cloud offers an end to end portfolio for Conversational AI services which are delivered through Contact Center AI (CCAI) and include Dialogflow, Agent Assist, Insights, and CCAI Platform. Access your complimentary copy of the report to gain a comprehensive view of the Conversational AI Platforms market and where it is headed. 

In this report, we believe you'll learn:

  • Why Google was named a Leader in conversational AI

  • Where the conversational AI market stands today, and where it’s going

  • Detailed evaluation criteria comparing vendors' Ability to Execute and Completeness of Vision

Gartner MQ for Enterprise Conversational AI Platforms comparing 19 vendors for Completeness of Vision on the x-axis and Ability to Execute on the y-axis as of March 2023.

Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot, Gabriele Rigon. March 2023. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner Inc, and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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