Google Maps Platform Service Level Agreement (SLA)
During the Term of Customer’s Google Maps Core License Agreement or Google Cloud & Google for Education Commercial Partner Program Agreement (formerly the Google for Work & Google for Education Commercial Partner Program Agreement) (the "Agreement"), for any of the Covered Services, Google will use reasonable commercial efforts to provide to Customer a Monthly Uptime Percentage of at least 99.9% for each Covered Service (the "Service Level Objective" or "SLO"). Capitalized terms not defined in this SLA will have the meanings given to them in the Agreement.
If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLO. If the Agreement is the Google Cloud & Google for Education Commercial Partner Program Agreement, then all references to "Customer" in this SLA mean "Partner", and any Financial Credit(s) will only apply for the impacted Partner order(s) under the Agreement.