Scales to handle 1M+ concurrent users using Google Kubernetes Engine
Enables near real-time data analysis for 50M+ users with BigQuery
Improves daily efficiency and analytics using Gemini models
tiket.com uses Google Cloud and Gemini to handle millions of daily transactions across travel, attractions and events bookings.
tiket.com uses Google Cloud and Gemini to handle millions of daily transactions across travel, attractions and events bookings.
Scaling to meet massive travel demand
As one of Southeast Asia's largest online travel agencies (OTA), tiket.com serves over 50 million customers. Operating around the clock, the platform required a durable, trustworthy compute engine to handle massive traffic spikes.
By migrating to a fully cloud-based infrastructure utilizing Google Kubernetes Engine (GKE) and Compute Engine, tiket.com achieved seamless scalability. This robust architecture effortlessly accommodated over one million concurrent users, including those queuing for exclusive concert tickets. This ensures a highly reliable booking experience for flights, hotels, and attractions without frustrating service interruptions.
We realized we needed a more professional, stable container for data and a trustworthy compute engine. From advanced analytics in BigQuery to utilizing Gemini on a daily basis, Google Cloud helps us ensure we continue to serve millions of customers with the best travel experiences.
Dr. Irvan Bastian Arief
Vice President of Data and AI, tiket.com
Driving data transformation with AI
To evolve into a data-driven company, tiket.com utilizes BigQuery and Cloud Spanner to securely store and analyze vast amounts of operational data. This allows its Data and AI teams to build advanced statistical and machine learning models for powerful predictive insights. Additionally, integrating Gemini models into daily workflows and building custom agentic chatbots has streamlined internal productivity and enhanced customer support capabilities. Consolidating operations on Google Cloud empowers tiket.com to continuously innovate and proactively address dynamic global market challenges.
tiket.com is one of the largest OTA platforms in Indonesia, offering a wide range of products including flights, hotel bookings, attractions, and exclusive event tickets to over 50 million customers worldwide.
Industry: Travel and Hospitality
Location: Indonesia
Products: Google Kubernetes Engine (GKE), BigQuery, Gemini, Compute Engine, Cloud Spanner
