30% increase in call deflection for key retail clients
Increased ability to serve more clients without increasing headcount
Reduced costs by unifying disparate tools within a single platform
Improved operational speed through automation
Stratagem used Gemini Enterprise to streamline operations and scale consulting services with increased efficiency and cost savings.
Stratagem used Gemini Enterprise to streamline operations and scale consulting services with increased efficiency and cost savings.
Navigating complexity in the retail life cycle
Since 2019, Stratagem has established itself as a specialized consulting force in the enterprise transformation space. Based in the US and serving a global clientele of enterprise organizations, the firm focuses primarily on the intricate retail life cycle, including warehouse management, supply chain logistics, and on-site customer delivery.
As Stratagem’s reputation grew, so did the administrative complexity of managing a diverse portfolio. The team found themselves navigating a fragmented landscape of tools for project management, financial tracking, and client communications. This manual work often distracted from the company’s core mission: helping retailers solve common industry challenges like inventory management and precise, on-time delivery.
“Our strategy is to build a control tower that sits in the middle of all the systems our clients use to run their businesses,” says Ashwin Katuri, co-founder and partner at Stratagem. “We first started building this on our own, but as a small business, we quickly realized that collaborating with an industry leader would help us reach our goal faster.”
To sustain growth and maintain focus on high-quality consulting, Stratagem saw an opportunity to modernize its internal workflows. By adopting a more unified, AI-powered platform with Gemini Enterprise, the team could free up experts to focus on innovation rather than infrastructure maintenance.
Our strategy is to build a control tower that sits in the middle of all the systems our clients use to run their businesses. We first started building this on our own, but as a small business, we quickly realized that collaborating with an industry leader would help us reach our goal faster.
Ashwin Katuri
Co-founder and Partner, Stratagem
Streamlining consulting workflows
with Gemini Enterprise
To overcome the administrative hurdles that often slow down small-to-medium businesses, Stratagem implemented Gemini Enterprise. "We wanted to work with a company that makes us feel valued and offers a solution that integrates seamlessly with how we already work," Katuri explains. "Gemini Enterprise was the perfect match because it bridges the gap between our business problems and our technological solutions."
Stratagem deployed Gemini Enterprise across its operations to automate time-intensive data and management tasks, like the financial tracking system where Gemini Enterprise monitors mailboxes for incoming invoices. When a payment is received, Gemini triggers notifications and updates the internal team, ensuring seamless cash flow management without manual oversight.
At the project layer, Stratagem integrated Gemini Enterprise with Jira. Instead of manually entering status updates or creating new tasks, consultants now use conversational prompts to generate Jira tasks directly from client emails. This agentic support allows the team to manage complex project boards with significantly less manual data entry.
"With Gemini Enterprise, we can optimize our resource usage through automation and balance innovation with cost efficiency,” Katuri says. “It sits right in the center of our enterprise ecosystem."
With Gemini Enterprise, we can optimize our resource usage through automation and balance innovation with cost efficiency. It sits right in the center of our enterprise ecosystem.
Ashwin Katuri
Co-founder and Partner, Stratagem
Driving retail AI innovation and efficiency
Implementing Gemini Enterprise has enabled Stratagem to better support its clients while maintaining a lean internal team. By consolidating AI needs into a single platform, Stratagem has also eliminated the need for various individual subscriptions or specialized AI add-ons for CRM and accounting software, leading to substantial cost savings.
Stratagem’s new AI-driven platform offers its team greater autonomy while maintaining high standards of quality. Consultants can now handle a higher volume of work, boosting productivity and revenue potential. The firm also benefits from Gemini’s creative and analytical capabilities. The team uses Gemini Enterprise to brainstorm technical interview questions and conduct rapid industry research, which has significantly improved the quality and depth of their consulting deliverables.
The impact extends directly to Stratagem’s customers. By using Gemini to refine its own retail AI models, Stratagem recently helped a major retail client automate customer service inquiries, resulting in a 30% reduction in call center volume. This success allows the client to save on operational costs while improving the customer experience through faster response times.
"Google is one of the best in the data and AI space, and Gemini Enterprise makes training and using that data much easier,” Katuri says. “It allows us to talk to more customers and solve more problems in the same eight-hour day. It has absolutely streamlined the quality, efficiency, and cost of our service.”
[Gemini Enterprise] allows us to talk to more customers and solve more problems in the same eight-hour day. It has absolutely streamlined the quality, efficiency, and cost of our service.
Ashwin Katuri
Co-founder and Partner, Stratagem
Stratagem is an IT consulting firm that specializes in retail AI and enterprise transformation, helping organizations optimize their supply chains, order management, and digital strategies.
Industry: Technology
Location: United States
Product: Gemini Enterprise
