Scales messaging throughput from a two million bottleneck to 45 million daily updates using Cloud SQL
Slashes campaign delivery latency from 2–3 seconds down to 100–200 milliseconds with Compute Engine
Reduces infrastructure monitoring from up to 30% down to less than 5% through App Engine
Accelerates software engineering velocity, cutting feature deployment to 1–2 days with Cloud SQL
Qikberry leverages Google Cloud to eliminate latency bottlenecks and securely scale omnichannel alerts to 45M daily updates.

Qikberry, established as an SMS vendor, engineered a comprehensive trajectory to become a leading omnichannel communications platform. Today, the business unifies SMS, WhatsApp, RCS, VMN and dedicated verification tools into a single, intuitive customer interface. This centralized portal allows enterprise, retail, and banking clients to track real-time metrics, cross-channel read rates, and conversation histories without toggling between disjointed vendor dashboards. But keeping pace with intensive corporate communication workloads rapidly pushed the company’s early technical architecture to its limits.
Before expanding its cloud deployment, Qikberry operated a split footprint across separate providers, running unmanaged MySQL databases directly on bare virtual machines alongside hardcoded single-server workloads. This approach trapped the engineering team in an exhaustive maintenance cycle. Routine administration, security patching, and database backups required up to three out of every five days of strategic planning, choking developer productivity.
More critically, hosting all core services on the same virtual instance introduced performance vulnerabilities. During major high-volume campaigns, such as simultaneous retail pushes targeting seven to eight million end-users, system load triggered messaging latency spikes of two to three seconds. Pushing past two million messages a day caused database bottlenecks, report-generation failures, and dashboard login blocks.
For high-security sectors like banking and aviation, even minor delivery delays introduce existential liabilities.
We chose Google Cloud for its simple UI and trusted infrastructure, and it has become the technical backbone of our omnichannel platform. It gives us the capability to scale from a bottleneck of two million messages to reliably handling 45 million daily transmissions with zero downtime. This extreme stability allows us to deliver a unified dashboard with transparent, real-time metrics that enterprise clients can trust implicitly.
Sakthivel M
Director and Chief Technology Officer, Qikberry
Realizing that structural scalability barriers were threatening client retention and data reliability, Qikberry initiated a modernization strategy in 2022, migrating 70% to 80% of its workloads onto Google Cloud.

Qikberry executed the migration entirely in-house using official documentation to isolate workloads with targeted queuing and load balancing. The team adopted Cloud SQL with high availability and read clusters to handle its intense transactional data traffic. It also moved files into dedicated Cloud Storage buckets partitioned by service—SMS, WhatsApp, and RCS—which simplified data compliance and automated link generation for clients.
Our entire business model relies on delivering a transparent, unified dashboard experience. Google Cloud’s managed ecosystem gives us the architectural reliability to process millions of transactions instantly, shifting our focus from baseline infrastructure survival to aggressive marketplace innovation.
Sakthivel M
Director and Chief Technology Officer, Qikberry
The technical transition immediately optimized platform performance. With the help of Compute Engine backend hosting, messaging latency plummeted from 2–3 seconds down to an instantaneous 100–200 milliseconds. Instead of hitting a bottleneck at two million messages, the platform now processes 40 to 45 million messages daily, seamlessly supporting massive campaigns for marquee brands like HDFC Bank, ICICI Bank, Axis Bank, YES BANK, Voltas, Muthoot Microfin and Tata Consumer Products with zero system downtime.
This infrastructure stability transformed internal workflows, dropping monthly monitoring overhead from 30% to less than 5%. Freed from the three-day grind of manual server patching using App Engine, developers now build, test, and deploy features in just one to two days.
The newfound time allowed the team to pivot from basic platform survival to high-value product innovation, launching a zero-code journey designer for automated chatbots and a standalone ‘Verify’ authentication middleware for fintech platforms. Additionally, securing 3-year Committed Use Discounts (CUDs) provided direct cost savings to expand their internal engineering headcount.
With a rock-solid cloud foundation securely managing high-volume enterprise traffic, Qikberry is now perfectly positioned to scale its unified ecosystem and focus entirely on its long-term, AI-driven innovation roadmap.
Qikberry is an Indian omnichannel platform founded in 2018. It delivers scalable B2B customer engagement solutions across SMS, WhatsApp, RCS, and verification tools.
Industry: Technology
Location: India
Products: Compute Engine, Cloud SQL, Cloud Storage, Cloud DNS, App Engine