Narvar: Solving retail challenges

About Narvar

Narvar is an intelligent customer experience platform that helps the world’s most-admired commerce companies ensure that every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase delivery prediction to package tracking, returns and exchanges, in-store experiences, and beyond.

Industries: Retail & Consumer Goods, Technology
Location: United States

About YugaByte

Based in California, YugaByte is a Google Cloud Technology Partner that provides an open source, distributed SQL database for supporting cloud-native applications that require high performance and global data distribution.

With features including package tracking, online returns processing, proactive communications, and a network of 8,000+ retail locations that brands can tap into for convenient pick-ups and returns, Narvar’s intelligent customer engagement platform helps retailers turn casual shoppers into loyal customers. As Narvar’s clients became increasingly cloud-native, the company wanted to make a similar shift to better prepare itself for future purchasing trends in the retail space.

Google Cloud results

  • Improves Narvar’s intelligent customer experience platform scalability
  • Enhances responsiveness to customer demands through faster feature rollouts
  • Streamlines CI/CD pipeline through Google Kubernetes Engine for better platform administration workflows
  • Reduces latency for routine platform management tasks while lowering overhead with cloud-native stack

Nearly 30% performance boost expected following Google Kubernetes Engine migration

Enabling change

Narvar supports leading commerce brands through every part of the customer purchase journey with its intelligent customer experience platform. As retailers become increasingly cloud- and digitally-native to meet the needs of shoppers, Narvar migrated to Google Cloud Platform (GCP) to improve support of its customers’ shifting requirements.

Google Kubernetes Engine is a central driver for Narvar, as it powers the platform’s microservices architecture. Usage-based pricing also reduces operating costs by preventing excess CPU capacity that would otherwise go unused after being provisioned. BigQuery provides a data warehousing solution that emphasizes ease of use, requiring minimal maintenance from Narvar. Administrators have been able to let BigQuery handle tasks such as scaling capacity alongside storage and instance management. Stackdriver is used for logging, while Cloud SQL provides fast database administration.

Narvar also partnered with YugaByte to provide the cloud-native data infrastructure required to power its microservices architecture on GCP. For Narvar, YugaByte DB delivers high performance and global data distribution, without compromising consistency or SQL semantics.

“Using a cloud-native distributed SQL DB like YugaByte DB has made our multi-cloud strategy simpler, allowing us to provide our customers with choices including Google Cloud,” says Ram Ravichandran, CTO at Narvar.

Operational tasks such as application migrations, auto-scaling, and monitoring are performed at lower costs than with DynamoDB, which was Narvar's previous database. Along with its technical strengths, YugaByte continues to deliver ROI with proactive customer support that spots potential issues and prevents downtime.

“We’ve always provided infrastructure for our customers, but we had to start thinking about the hosting preferences of our retail customers and what that meant for the next evolution of our technology,” says Ram. “Google Cloud Platform and YugaByte are built around this future and help us with the things that matter, like reliability, Kubernetes support, and high performance.”

Since migrating, Narvar has seen improved scalability across its platform along with reduced latency. The move to GCP in partnership with YugaByte also highlights the key question Narvar wanted to answer heading into the future: how could the Narvar platform be scaled to handle product and team growth globally? As Narvar continues to build new products and microservices, GCP gives the company the focus and resources it needs to quickly respond to customer requirements across its platform.

“Narvar is hyper focused on providing the best customer experience platform for retailers, and we needed to maintain this focus instead of being diverted toward day-to-day IT management,” says Ram. “When it comes to backend administration, Google Cloud Platform simply works, and that’s an invaluable asset.”

“In choosing a solution, we wanted a platform that didn’t require constant oversight. With Google Cloud Platform, we’re able to take resources that would’ve previously gone toward database or data warehouse maintenance and reinvest them into growing Narvar.”

Ram Ravichandran, CTO, Narvar

About Narvar

Narvar is an intelligent customer experience platform that helps the world’s most-admired commerce companies ensure that every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase delivery prediction to package tracking, returns and exchanges, in-store experiences, and beyond.

Industries: Retail & Consumer Goods, Technology
Location: United States

About YugaByte

Based in California, YugaByte is a Google Cloud Technology Partner that provides an open source, distributed SQL database for supporting cloud-native applications that require high performance and global data distribution.

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12 Months FREE TRIAL

Try Kubernetes Engine, BigQuery, and other Cloud Platform products with $300 in free credit and 12 months.

TRY IT FREE