AI Agent handles 77% of customer chats
Call Center Agent productivity increased by 2x
Chatbot traffic increases by 30%
IntentAI's industry focus sectors for its Agentic systems are financial services and healthcare. Using Google Cloud and gen AI, the company's AI Agents have helped Asia and Singapore's leading healthcare groups boost productivity with fast and cost-effective enterprise solutions.
IntentAI's industry focus sectors for its Agentic systems are financial services and healthcare. Using Google Cloud and gen AI, the company's AI Agents have helped Asia and Singapore's leading healthcare groups boost productivity with fast and cost-effective enterprise solutions.
The new way to cloud at scale and evolve with rapidly changing technology
IntentAI's client organizations in financial services and healthcare had always depended on diverse IT and cloud systems. The company's challenge was finding a cloud solution that would work seamlessly with legacy IT infrastructure while ensuring processing speed, accuracy, reliability, cost-effectiveness, and, above all, the security of confidential customer data. Moreover, with the gen AI technology stack evolving rapidly, the cloud solution would also need to keep pace. Google Cloud was the one platform that could deliver on all requirements.
Why Google Cloud?
IntentAI chose Google Cloud for its ease of use, rapid development, comprehensive product suite, and cost-effectiveness at scale. Plus, its collaborative ecosystem promotes partnerships with other companies engaged in similar cutting-edge AI projects.
Manuel Ho
CEO, IntentAI
"IntentAI chose Google Cloud for its ease of use, rapid development, comprehensive product suite, and cost-effectiveness at scale," says Manuel Ho, the company's CEO. He adds, "Plus, its collaborative ecosystem promotes partnerships with other companies engaged in similar cutting-edge AI projects."
The implementation and deployment have been highly successful. IntentAI currently leverages Google Cloud to power over 200,000 healthcare appointments for SATA Commhealth annually in Singapore alone — and this is just the start. More sophisticated solutions involving agent orchestration, realistic avatars, and advanced empathy management capabilities are already under development on the platform.
IntentAI is a Software as a Service (SaaS) company that develops and trains human-like Enterprise AI Agents for diverse industries.
Industry: Technology
Location: Singapore
Products: Google Kubernetes Engine, Artifact Registry, Cloud Armor, Cloud Intrusion Detection System (IDS), Compute Engine, Security Command Center
