Cuts claims processing times to minutes with Gemini models
Automates data extraction for thousands of monthly medical claims
Mitigates fraud risks and reduces queries sent to customers
ICICI Lombard transitions to an AI-first model with Google Cloud, processing thousands of monthly medical claims in minutes.
ICICI Lombard transitions to an AI-first model with Google Cloud, processing thousands of monthly medical claims in minutes.
Overcoming complex document processing
with Gemini models
ICICI Lombard, one of India’s largest general insurance companies, processes millions of claims annually. Handling such vast volumes of medical claims became a bottleneck, as each one involves hundreds of unstructured documents. Previously, interpreting diverse formats and handwritten doctor notes required manual effort, which meant adjudicating a single claim took several hours.
Expanding its decade-long Google Cloud partnership, ICICI Lombard deployed Gemini models to instantly read, structure, and summarize complex medical terminologies and handwriting into actionable data.
Google Cloud has fast-tracked our journey from a cloud-first to an AI-first organization. We firmly believe that to successfully implement AI, you have to reimagine the entire workflow—and Google is helping us do exactly that.
Arif Syed
Head of Technology, ICICI Lombard
Slashing settlement times and
elevating customer care
By deploying Gemini models into its core claims architecture, ICICI Lombard has significantly accelerated turnaround times (TAT) and transformed the customer experience. Claim adjudication times plummeted to just a few minutes compared to previous TAT. This unprecedented efficiency eliminates unnecessary customer queries during stressful situations while empowering the company to proactively identify and mitigate fraud.
And in cutting through the bureaucracy of paperwork, operations are now leaner and more agile. As ICICI Lombard transitions into a fully AI-first organization, it is redeploying its workforce to focus on higher-value tasks, ensuring it stays ahead of market entrants and secures its industry leadership position.
ICICI Lombard is the leading private general insurance company in the country. It offers a comprehensive range of products, including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance.
Industry: Financial Services (Insurance)
Location: India
Products: Google Cloud, Gemini models
