Claims approved in 30 seconds, down from weeks
Deployments reduced from 30 minutes to under one minute
Infrastructure incidents dropped to zero after migration
Same IT team manages more tools with no headcount increase
Argentina's leading insurtech moved to Google Cloud to deliver zero-downtime claims processing for 40+ insurers.
Argentina's leading insurtech moved to Google Cloud to deliver zero-downtime claims processing for 40+ insurers.
Securing the infrastructure behind one million annual claims
Claims Services is Argentina's leading insurtech, with over 10 years transforming how the country's insurance industry handles claims. The company serves more than 40 insurance companies, processing over one million claims annually through a suite of platforms that automate everything from vehicle glass replacement and spare parts procurement to towing logistics and appliance repair.
For years, that growth depended on a third-party infrastructure provider. As Claims Services expanded, the limitations became harder to ignore. Provisioning new virtual machines took days. Support tickets went unresolved for weeks. Self-managing their own resources was simply not an option.
"We needed our infrastructure to match our speed of growth and the quality of our product," says Leonardo Valseche, CEO and co-founder of Claims Services. "Being the number one insurtech in Argentina, we had to partner with the leader in infrastructure."
Everything that can happen to you for not being on Google is more expensive. You gain peace of mind, higher performance, and satisfied clients. The results come on their own.
Leonardo Valseche
CEO and Co-founder, Claims Services
Then, overnight, the situation became urgent. A ransomware attack hit their provider and took down both their primary infrastructure in Argentina and their backup environment in Chile simultaneously. Claims Services's own data remained completely intact throughout, but with their provider's network down, their platforms went offline alongside it.
Several insurance companies were also affected. Government systems across Latin America went dark. Claims Services activated their contingency plan and had most platforms back online in less than 48 hours, well ahead of the market. Within a week, they had migrated their first platform directly to Google Cloud.
The decision had been building before the crisis. Claims Services had already been using Google Cloud Storage and Google Workspace, and trusted the platform. When the moment came, their local Google partner Meriti stepped in with immediate guidance and a clear migration path. "Google does not need to sell itself," Valseche says. "But we already trusted the platform, and that made all the difference."
Gaining full infrastructure control to serve insurers without interruption
With Google Cloud in place, Claims Services had what it had been missing for years: full control over its own infrastructure. "From day one, we were self-managing," says Valseche. "We do much more in much less time."
Migrating to Google Cloud was an important milestone. It strengthened our credibility in the market, and the announcement was very well received.
Leonardo Valseche
CEO and Co-founder, Claims Services
Compute Engine and Google Kubernetes Engine form the backbone of Claims Services's platform ecosystem, supporting development, testing, and production environments across all their services. Cloud SQL replaced a database that had been running inside a virtual machine, bringing point-in-time recovery down to seconds. Cloud Storage secures all platform assets with encryption at rest. Deployments that previously took up to 30 minutes now happen in under one minute at the press of a button.
That stability changed how the team starts every day. Checking whether platforms were up each morning was a routine that simply disappeared.
The IT team that manages it all has not grown since the migration, yet handles significantly more with the same number of people. "If I need to scale any of my servers today, I can increase the disk space, RAM, or CPU with two clicks," says Cristian Ilinczyk, IT manager. "What used to take one to two weeks with our previous provider now takes just two minutes."
Google Maps Platform, Geocoding API, and Directions API sit at the heart of almost every Claims Services platform, pinpointing where an insured person needs service, calculating real road distances between a tow truck and a stranded vehicle, and running the bidding process that selects the most efficient provider in real time.
Building AI-powered claims automation to set a new industry standard
For Claims Services, the migration wasn’t the destination. It was the foundation for something bigger.
Working with Google Cloud and partner Meriti, Claims Services is building an AI-powered proof-of-concept that’s already changing how vehicle damage claims get processed in Argentina. Today, when a car arrives at a repair shop, a human assessor visits in person, inspects the damage, and produces an estimate that can take weeks to approve.
With Claims Services's new suite of AI solutions, the shop uploads photos and a cost estimate directly into the platform. The AI cross-references it against labor benchmarks and parts pricing automatically, and delivers a verdict in seconds. "In 30 seconds, the artificial intelligence can say: What you just estimated is correct, you are authorized to repair it," says Valseche. "Something that used to take weeks."
The market is already responding before the product is even finished. Two insurance companies have asked to be among the first to use it, with others lined up behind them. "We are convinced this technology will be a game changer," Valseche says. "The Argentine market is already telling us it wants it."
We found in Google Cloud someone who gets interested in our needs, who saw in us the visionaries of the future of the insurance market and that we are eager to apply new technologies. That for me is the beginning of a relationship for the future.
Leonardo Valseche
CEO and Co-founder, Claims Services
Claims Services is now expanding that AI vision across its entire platform ecosystem. AI agents are being built to give users immediate answers inside the platforms, replacing support tickets with real-time guidance. The same intelligence that approves a repair estimate today will eventually negotiate claims settlements automatically.
For Valseche, the partnership with Google Cloud is what makes all of it possible. "Just as Google always wants to transform everything it touches, we want to transform the insurance market. With Google, we will do it better and faster."
Claims Services is Argentina's leading insurtech, serving more than 40 insurance companies and processing over one million claims annually through a suite of platforms that automate the entire claims lifecycle.
Industry: Technology
Location: Argentina
Products: Cloud Logging, Cloud SQL, Cloud Storage, Compute Engine, Directions API, Geocoding API, Google Maps Platform, Google Workspace, Kubernetes Engine, Security Command Center
About Google Cloud partner – Meriti
Meriti is a premium Google Cloud partner in Argentina, helping businesses migrate, scale, and innovate through technical expertise and hands-on implementation support.
