Unlocks natural language financial modeling using Gemini Enterprise
Accelerates threat detection to machine speed with Google SecOps
Unifies siloed data to publish self-service products using BigQuery
Australia's fifth largest retail bank empowers 5,000+ staff with Gemini Enterprise to accelerate insights and solidify security.
Australia's fifth largest retail bank empowers 5,000+ staff with Gemini Enterprise to accelerate insights and solidify security.
Democratizing AI for faster insights
To serve its 2.9 million customers, Bendigo Bank rolled out Gemini Enterprise to over 5,000 employees. Combined with BigQuery—which eliminated pre-2018 data silos—the bank empowered teams to build self-service data products.
This democratization unlocked massive productivity gains. For example, the marketing department analyzes customer feedback to glean insights without requiring help from the technology team. And anyone in the organization can interact with complex financial models using simple natural language, effectively crowdsourcing frontline innovation.
We don’t see this as a productivity play or a reduction opportunity. We see this as a way to level the playing field with the larger organizations, helping us gain market share and serve our customers better.
Kieran O’Meara
CTO, Bendigo Bank
Hardening defenses and scaling engineering
As cyber threats become more sophisticated, Bendigo Bank embedded Google Security Operations (SecOps) and Gemini Enterprise directly into its security operations center. This enabled the bank to separate signal from noise and triage alerts to respond to threats at machine speed.
AI now acts as a force multiplier for the bank’s lean engineering team. By removing the toil of writing syntax, software development times dropped from weeks to hours. This empowers engineers to focus on strategic defense, giving Bendigo Bank a competitive advantage against larger financial institutions, truly leveling the playing field.
Bendigo Bank is Australia’s fifth-largest retail bank. With a 160-year history, it serves 2.9 million customers through a unique community model that invests back into local branches and boards.
Industry: Financial Services
Location: Australia
Products: Gemini Enterprise, Google SecOps, BigQuery
