Scaled an empathetic AI infrastructure across 150+ global markets
Powers 10M+ interactions between users and their personal AI
Provided every user with a 24x7 support team
Acornaware builds a network of secure AI companions with Gemini Enterprise Agent Platform to reach 150+ global markets.
Acornaware builds a network of secure AI companions with Gemini Enterprise Agent Platform to reach 150+ global markets.
Designing a secure, AI-powered companion
Many AI products focus on task-based functions like searching for information or creating content, but Singapore-based startup, Acornaware, saw an opportunity to build a new generation of personal AI applications designed to help people in personal, daily life, like navigating relationships or processing emotions. Their flagship product, Bestie AI, provides a private circle of AI companions, each with different perspectives and strengths, working together to offer support rather than simply giving a single definitive answer.
Building these AI companions requires complex technical infrastructure.
When someone comes to us at their most vulnerable, we do not see that moment as a conversion opportunity. We’re there to support and keep that information private is an essential part of that.
Angie D
Product Manager, Acornaware
For example, they need long-term memory to retain important life context between prompts, so users don’t have to start from zero at every interaction. Maintaining seamless context across text and low-latency, real-time voice interactions was also vital for making these solutions feel as supportive and engaged as Acornaware hoped they could be.
All of these interactions also have to be protected by strict safety and privacy guidelines. “When someone comes to us at their most vulnerable, we do not see that moment as a conversion opportunity,” Acornaware shares. “We’re there to support and keep that information private is an essential part of that.” To build a secure infrastructure capable of multi-agent coordination, contextual memory, and responsible AI scaling, Acornaware needed an enterprise-grade cloud platform.
Building a continuous, multi-modal relationship solution on Google Cloud
The company turned to Google Cloud and now utilizes a suite of Gemini models to handle the primary conversational understanding, reasoning, and context retention for its AI agents. To create a seamless, multi-modal experience, Acornaware integrated the Gemini Live API for low-latency, interruptible voice conversations and Google image generation capabilities to enrich the experience.
Behind the scenes, Gemini Enterprise Agent Platform (formerly known as Vertex AI) serves as a unified environment for model evaluation and deployment, allowing the team to rapidly test new capabilities and deploy updates without breaking the user experience. Underneath all of these models, BigQuery processes complex analytics, giving Acornaware deep visibility into business performance and experience quality.
This enterprise-grade infrastructure has empowered Acornaware to scale its empathetic AI safely across more than 150 global markets. Bestie AI is now a highly trusted daily resource for thousands of users and tens of millions of interactions. By providing a secure space where users can seamlessly transition between text and voice without losing critical context, Acornaware has transformed ordinary AI chatbots into reliable, long-term companions. The company also continues to explore how collaborative AI agents can create new possibilities for individuals in the future.
Acornaware is an AI company exploring collective intelligence through AI-native products, including Bestie AI and Pal Agent, empowering more people to bring their ideas to life.
Industries: Technology, Startup
Location: Singapore
Products: Google Cloud, BigQuery, Gemini Enterprise Agent Platform, Gemini Live API
