SecOps Services: Technical Support Services Guidelines

Last modified: May 23, 2024

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Technical Support Services for SecOps Services are provided by Google to Customer under the Google Technical Support Services Guidelines (the “Guidelines”) and as supplemented by the Comprehensive Support Guide for Comprehensive Support. All references in the Guidelines to “Google Cloud Platform Services”, “GCP Services”, or “Services” are each deemed to be references to the SecOps Services. Capitalized terms used but not defined in the Guidelines have the meaning given to them in the Agreement.

For Mandiant Solutions purchases prior to February 14, 2024, Technical Support Services are provided by Google to Customer under the Mandiant Support Program located at https://www.mandiant.com/support/programs. Technical Support Services are not available for Mandiant Managed Services, Mandiant Consulting Services, Expertise on Demand, and Training Services.

For Google Threat Intelligence and VirusTotal, the Technical Support Services are provided by Google to Customer at https://www.virustotal.com/gui/contact-us/technical-support.

Previous versions of the SecOps Services Technical Support Services Guidelines are provided below for archival purposes.

Archive versions of the Chronicle SIEM Technical Support Services Guidelines: October 26, 2022 and October 1, 2020

Archive versions of the Chronicle SOAR Technical Support Services Guidelines: August 2, 2022