Agent Assist pricing

Agent Assist is priced according to the number of chat messages processed by the service each month. A chat conversation is defined as a conversation that uses only text for sending and receiving information.

Conversation: A conversation is defined as a resource that contains an exchange between a human agent and an end-user.
Message: A message is defined by a single request to AnalyzeContentRequest with an entry in the text_input field.

For voice conversations, Agent Assist is priced based on the total duration of voice sessions in minutes processed by the service each month.

Price table

SKU	Price (USD)
Agent Assist for Standard Chat messages (new)	$0.002 / 1 count
Agent Assist for Enterprise Chat messages (new)	$0.003 / 1 count
Agent Assist for Chat Summarization	$0.006 / 1 count
Agent Assist for Standard voice sessions	$0.03 / 1 minute
Agent Assist for Enterprise voice sessions	$0.05 / 1 minute
Agent Assist for voice sessions with Summarization only	$0.02 / 1 minute
Agent Assist for voice sessions without Summarization	$0.02 / 1 minute
Agent Assist for Chat [Obsolete]*	$0.06 / 1 count
Agent Assist for Enterprise chat sessions [Obsolete]*	$0.08 / 1 count
Agent Assist generative knowledge assist used with Datastore and no conversation ID (Charged as Dialogflow CX text with generative AI)	$0.012 / 1 count
Design-time requests**	Free

* Note: Existing users continue to receive bills with obsolete SKUs, but these will no longer be available to future Agent Assist users.

** Design-time requests can include uploading your data to Agent Assist, training a model using either the API or the UI, and so on.

What's next

Read the Agent Assist documentation.
Try the Pricing calculator.

Request a custom quote

With Google Cloud's pay-as-you-go pricing, you only pay for the services you use. Connect with our sales team to get a custom quote for your organization.