[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[],[],null,["# Downgrade your support service\n\nThis document explains how to downgrade your support service within the\nCloud Customer Care portfolio for customers whose current offering is\nPremium, Enhanced, or Standard Support.\n\nTo cancel or close your support service, see [Closing your\nCustomer Care account](/support/docs/close-account).\n\nBefore you begin\n----------------\n\n- You must have the [Organization Administrator](/resource-manager/docs/access-control-org#using_predefined_roles)\n (`roles/resourcemanager.organizationAdmin`) and [Support Account Administrator](/support/docs/access-control#cloudsupport.admin) (`roles/cloudsupport.admin`) roles.\n\n If you don't have these roles, contact an Organization Administrator for access.\n- If you are downgrading to a paid offering, you must also have a Cloud Billing\n account for the new offering.\n\nVerify your current offering\n----------------------------\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to the Support page](https://console.cloud.google.com/support)\n\n2. Click **Overview** to view your dashboard.\n\n3. View the **Support Information** card to see your current offering.\n\nDowngrade your offering\n-----------------------\n\nIf you're a current Standard or Enhanced Support customer, downgrade your\noffering in the Google Cloud console.\n\nTo downgrade your offering, complete the following steps based on the offering\nyou want to use: \n\n### Basic\n\nTo downgrade to Basic support:\n\n1. Select **View Customer Care services**.\n2. Under **Basic Support** , click **Select Basic**.\n3. View the selected Google Cloud organization resource, and verify that you have the required permissions to proceed.\n4. Read and agree to the terms of service and transitioning terms. You can continue to use your existing support offering until the end of the billing cycle.\n5. Click **Save Changes**.\n\nUsers with Basic support cannot create technical support cases but can\ncontinue to use free Cloud Billing support and self-help resources. To\nlearn more about the features included in Basic Support, visit [Getting\nsupport with Cloud Customer Care](/support/docs#basic_support).\n\n### Standard\n\nTo downgrade to Standard Support:\n\n1. Select **View Customer Care services**.\n2. Under **Standard Support** , click **Buy Now**.\n3. View the selected Google Cloud organization resource, and verify that you have the required permissions to proceed.\n4. Select the billing account from the drop down menu. Read and agree to the terms of service.\n5. Click **Save Changes**.\n\nThe offering and billing details is updated, and you can start using Standard\nSupport immediately.\n\nTo learn about the features included, see the [Standard Support overview](/support/docs/standard).\n\n### Enhanced\n\nTo downgrade to Enhanced Support from Premium Support, contact your Technical\nAccount Manager (TAM).\n\nWhat's next\n-----------\n\n- [Create or manage support cases](/support/docs/manage-cases)."]]
