Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata (v1.2.0)

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Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata.

Call-specific metadata created during analysis.

Inherits

• Object

Extended By

• Google::Protobuf::MessageExts::ClassMethods

Includes

• Google::Protobuf::MessageExts

Methods

#annotations

def annotations() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>) — A list of call annotations that apply to this call.

#annotations=

def annotations=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>

Parameter

• value (::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>) — A list of call annotations that apply to this call.

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>) — A list of call annotations that apply to this call.

#entities

def entities() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.

#entities=

def entities=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}

Parameter

• value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.

#intents

def intents() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.

#intents=

def intents=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}

Parameter

• value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.

#issue_model_result

def issue_model_result() -> ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult

Returns

• (::Google::Cloud::ContactCenterInsights::V1::IssueModelResult) — Overall conversation-level issue modeling result.

#issue_model_result=

def issue_model_result=(value) -> ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::IssueModelResult) — Overall conversation-level issue modeling result.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::IssueModelResult) — Overall conversation-level issue modeling result.

#phrase_matchers

def phrase_matchers() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.

#phrase_matchers=

def phrase_matchers=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}

Parameter

• value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.

#qa_scorecard_results

def qa_scorecard_results() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>) — Results of scoring QaScorecards.

#qa_scorecard_results=

def qa_scorecard_results=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>

Parameter

• value (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>) — Results of scoring QaScorecards.

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>) — Results of scoring QaScorecards.

#sentiments

def sentiments() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>) — Overall conversation-level sentiment for each channel of the call.

#sentiments=

def sentiments=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>

Parameter

• value (::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>) — Overall conversation-level sentiment for each channel of the call.

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>) — Overall conversation-level sentiment for each channel of the call.

#silence

def silence() -> ::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence

Returns

• (::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence) — Overall conversation-level silence during the call.

#silence=

def silence=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence) — Overall conversation-level silence during the call.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence) — Overall conversation-level silence during the call.