Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::Conversation (v1.2.0)

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Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation.

The conversation resource.

Inherits

• Object

Extended By

• Google::Protobuf::MessageExts::ClassMethods

Includes

• Google::Protobuf::MessageExts

Methods

#agent_id

def agent_id() -> ::String

Returns

• (::String) — An opaque, user-specified string representing the human agent who handled the conversation.

#agent_id=

def agent_id=(value) -> ::String

Parameter

• value (::String) — An opaque, user-specified string representing the human agent who handled the conversation.

Returns

• (::String) — An opaque, user-specified string representing the human agent who handled the conversation.

#call_metadata

def call_metadata() -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata) — Call-specific metadata.

#call_metadata=

def call_metadata=(value) -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata) — Call-specific metadata.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata) — Call-specific metadata.

#create_time

def create_time() -> ::Google::Protobuf::Timestamp

Returns

• (::Google::Protobuf::Timestamp) — Output only. The time at which the conversation was created.

#data_source

def data_source() -> ::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource

Returns

• (::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource) — The source of the audio and transcription for the conversation.

#data_source=

def data_source=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource) — The source of the audio and transcription for the conversation.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource) — The source of the audio and transcription for the conversation.

#dialogflow_intents

def dialogflow_intents() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent}

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent}) — Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

#duration

def duration() -> ::Google::Protobuf::Duration

Returns

• (::Google::Protobuf::Duration) — Output only. The duration of the conversation.

#expire_time

def expire_time() -> ::Google::Protobuf::Timestamp

Returns

• (::Google::Protobuf::Timestamp) — The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

#expire_time=

def expire_time=(value) -> ::Google::Protobuf::Timestamp

Parameter

• value (::Google::Protobuf::Timestamp) — The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Returns

• (::Google::Protobuf::Timestamp) — The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

#labels

def labels() -> ::Google::Protobuf::Map{::String => ::String}

Returns

• (::Google::Protobuf::Map{::String => ::String}) — A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.

#labels=

def labels=(value) -> ::Google::Protobuf::Map{::String => ::String}

Parameter

• value (::Google::Protobuf::Map{::String => ::String}) — A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.

Returns

• (::Google::Protobuf::Map{::String => ::String}) — A map for the user to specify any custom fields. A maximum of 100 labels per conversation is allowed, with a maximum of 256 characters per entry.

#language_code

def language_code() -> ::String

Returns

• (::String) — A user-specified language code for the conversation.

#language_code=

def language_code=(value) -> ::String

Parameter

• value (::String) — A user-specified language code for the conversation.

Returns

• (::String) — A user-specified language code for the conversation.

#latest_analysis

def latest_analysis() -> ::Google::Cloud::ContactCenterInsights::V1::Analysis

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Analysis) — Output only. The conversation's latest analysis, if one exists.

#latest_summary

def latest_summary() -> ::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData

Returns

• (::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData) — Output only. Latest summary of the conversation.

#medium

def medium() -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium) — Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

#medium=

def medium=(value) -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium) — Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium) — Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

#metadata_json

def metadata_json() -> ::String

Returns

• (::String) — Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.

#metadata_json=

def metadata_json=(value) -> ::String

Parameter

• value (::String) — Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.

Returns

• (::String) — Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.

#name

def name() -> ::String

Returns

• (::String) — Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

#name=

def name=(value) -> ::String

Parameter

• value (::String) — Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

Returns

• (::String) — Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

#obfuscated_user_id

def obfuscated_user_id() -> ::String

Returns

• (::String) — Obfuscated user ID which the customer sent to us.

#obfuscated_user_id=

def obfuscated_user_id=(value) -> ::String

Parameter

• value (::String) — Obfuscated user ID which the customer sent to us.

Returns

• (::String) — Obfuscated user ID which the customer sent to us.

#quality_metadata

def quality_metadata() -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata) — Conversation metadata related to quality management.

#quality_metadata=

def quality_metadata=(value) -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata) — Conversation metadata related to quality management.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata) — Conversation metadata related to quality management.

#runtime_annotations

def runtime_annotations() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation>

Returns

• (::Array<::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation>) — Output only. The annotations that were generated during the customer and agent interaction.

#start_time

def start_time() -> ::Google::Protobuf::Timestamp

Returns

• (::Google::Protobuf::Timestamp) — The time at which the conversation started.

#start_time=

def start_time=(value) -> ::Google::Protobuf::Timestamp

Parameter

• value (::Google::Protobuf::Timestamp) — The time at which the conversation started.

Returns

• (::Google::Protobuf::Timestamp) — The time at which the conversation started.

#transcript

def transcript() -> ::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript

Returns

• (::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript) — Output only. The conversation transcript.

#ttl

def ttl() -> ::Google::Protobuf::Duration

Returns

• (::Google::Protobuf::Duration) — Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

#ttl=

def ttl=(value) -> ::Google::Protobuf::Duration

Parameter

• value (::Google::Protobuf::Duration) — Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Returns

• (::Google::Protobuf::Duration) — Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

#turn_count

def turn_count() -> ::Integer

Returns

• (::Integer) — Output only. The number of turns in the conversation.

#update_time

def update_time() -> ::Google::Protobuf::Timestamp

Returns

• (::Google::Protobuf::Timestamp) — Output only. The most recent time at which the conversation was updated.