Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult (v1.2.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::QaScorecardResult.

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#agent_id

def agent_id() -> ::String
Returns
  • (::String) — ID of the agent that handled the conversation.

#agent_id=

def agent_id=(value) -> ::String
Parameter
  • value (::String) — ID of the agent that handled the conversation.
Returns
  • (::String) — ID of the agent that handled the conversation.

#conversation

def conversation() -> ::String
Returns
  • (::String) — The conversation scored by this result.

#conversation=

def conversation=(value) -> ::String
Parameter
  • value (::String) — The conversation scored by this result.
Returns
  • (::String) — The conversation scored by this result.

#create_time

def create_time() -> ::Google::Protobuf::Timestamp
Returns

#name

def name() -> ::String
Returns
  • (::String) — Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

#name=

def name=(value) -> ::String
Parameter
  • value (::String) — Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
Returns
  • (::String) — Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

#normalized_score

def normalized_score() -> ::Float
Returns
  • (::Float) — The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

#normalized_score=

def normalized_score=(value) -> ::Float
Parameter
  • value (::Float) — The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.
Returns
  • (::Float) — The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

#potential_score

def potential_score() -> ::Float
Returns
  • (::Float) — The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

#potential_score=

def potential_score=(value) -> ::Float
Parameter
  • value (::Float) — The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.
Returns
  • (::Float) — The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

#qa_answers

def qa_answers() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaAnswer>
Returns

#qa_answers=

def qa_answers=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaAnswer>
Parameter
Returns

#qa_scorecard_revision

def qa_scorecard_revision() -> ::String
Returns
  • (::String) — The QaScorecardRevision scored by this result.

#qa_scorecard_revision=

def qa_scorecard_revision=(value) -> ::String
Parameter
  • value (::String) — The QaScorecardRevision scored by this result.
Returns
  • (::String) — The QaScorecardRevision scored by this result.

#qa_tag_results

def qa_tag_results() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>
Returns

#qa_tag_results=

def qa_tag_results=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>
Parameter
Returns

#score

def score() -> ::Float
Returns
  • (::Float) — The overall numerical score of the result, incorporating any manual edits if they exist.

#score=

def score=(value) -> ::Float
Parameter
  • value (::Float) — The overall numerical score of the result, incorporating any manual edits if they exist.
Returns
  • (::Float) — The overall numerical score of the result, incorporating any manual edits if they exist.

#score_sources

def score_sources() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource>
Returns

#score_sources=

def score_sources=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource>
Parameter
Returns