Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure (v1.2.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure.

The measure related to conversations.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#average_agent_sentiment_score

def average_agent_sentiment_score() -> ::Float
Returns
  • (::Float) — The average agent's sentiment score.

#average_agent_sentiment_score=

def average_agent_sentiment_score=(value) -> ::Float
Parameter
  • value (::Float) — The average agent's sentiment score.
Returns
  • (::Float) — The average agent's sentiment score.

#average_client_sentiment_score

def average_client_sentiment_score() -> ::Float
Returns
  • (::Float) — The average client's sentiment score.

#average_client_sentiment_score=

def average_client_sentiment_score=(value) -> ::Float
Parameter
  • value (::Float) — The average client's sentiment score.
Returns
  • (::Float) — The average client's sentiment score.

#average_customer_satisfaction_rating

def average_customer_satisfaction_rating() -> ::Float
Returns
  • (::Float) — The average customer satisfaction rating.

#average_customer_satisfaction_rating=

def average_customer_satisfaction_rating=(value) -> ::Float
Parameter
  • value (::Float) — The average customer satisfaction rating.
Returns
  • (::Float) — The average customer satisfaction rating.

#average_duration

def average_duration() -> ::Google::Protobuf::Duration
Returns

#average_duration=

def average_duration=(value) -> ::Google::Protobuf::Duration
Parameter
Returns

#average_qa_normalized_score

def average_qa_normalized_score() -> ::Float
Returns
  • (::Float) — Average QA normalized score. Will exclude 0's in average calculation.

#average_qa_normalized_score=

def average_qa_normalized_score=(value) -> ::Float
Parameter
  • value (::Float) — Average QA normalized score. Will exclude 0's in average calculation.
Returns
  • (::Float) — Average QA normalized score. Will exclude 0's in average calculation.

#average_qa_question_normalized_score

def average_qa_question_normalized_score() -> ::Float
Returns
  • (::Float) — Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

#average_qa_question_normalized_score=

def average_qa_question_normalized_score=(value) -> ::Float
Parameter
  • value (::Float) — Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.
Returns
  • (::Float) — Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

#average_silence_percentage

def average_silence_percentage() -> ::Float
Returns
  • (::Float) — The average silence percentage.

#average_silence_percentage=

def average_silence_percentage=(value) -> ::Float
Parameter
  • value (::Float) — The average silence percentage.
Returns
  • (::Float) — The average silence percentage.

#average_turn_count

def average_turn_count() -> ::Float
Returns
  • (::Float) — The average turn count.

#average_turn_count=

def average_turn_count=(value) -> ::Float
Parameter
  • value (::Float) — The average turn count.
Returns
  • (::Float) — The average turn count.

#conversation_count

def conversation_count() -> ::Integer
Returns
  • (::Integer) — The conversation count.

#conversation_count=

def conversation_count=(value) -> ::Integer
Parameter
  • value (::Integer) — The conversation count.
Returns
  • (::Integer) — The conversation count.

#qa_tag_scores

def qa_tag_scores() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>
Returns

#qa_tag_scores=

def qa_tag_scores=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QueryMetricsResponse::Slice::DataPoint::ConversationMeasure::QaTagScore>
Parameter
Returns