Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata (v0.9.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata.

Call-specific metadata created during analysis.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#annotations

def annotations() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>
Returns

#annotations=

def annotations=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>
Parameter
Returns

#entities

def entities() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}
Returns
  • (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.

#entities=

def entities=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}
Parameter
  • value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.
Returns
  • (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.

#intents

def intents() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}
Returns
  • (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.

#intents=

def intents=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}
Parameter
  • value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.
Returns
  • (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.

#issue_model_result

def issue_model_result() -> ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult
Returns

#issue_model_result=

def issue_model_result=(value) -> ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult
Parameter
Returns

#phrase_matchers

def phrase_matchers() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}
Returns
  • (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.

#phrase_matchers=

def phrase_matchers=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}
Parameter
  • value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.
Returns
  • (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.

#sentiments

def sentiments() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>
Returns

#sentiments=

def sentiments=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>
Parameter
Returns