Interface AnalysisResult.CallAnalysisMetadataOrBuilder (2.55.0)

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public static interface AnalysisResult.CallAnalysisMetadataOrBuilder extends MessageOrBuilder

Implements

MessageOrBuilder

Methods

containsEntities(String key)

public abstract boolean containsEntities(String key)

All the entities in the call.

map<string, .google.cloud.contactcenterinsights.v1.Entity> entities = 3;

Parameter
Name	Description
key	String

Returns
Type	Description
boolean

containsIntents(String key)

public abstract boolean containsIntents(String key)

All the matched intents in the call.

map<string, .google.cloud.contactcenterinsights.v1.Intent> intents = 6;

Parameter
Name	Description
key	String

Returns
Type	Description
boolean

containsPhraseMatchers(String key)

public abstract boolean containsPhraseMatchers(String key)

All the matched phrase matchers in the call.

map<string, .google.cloud.contactcenterinsights.v1.PhraseMatchData> phrase_matchers = 7;

Parameter
Name	Description
key	String

Returns
Type	Description
boolean

getAnnotations(int index)

public abstract CallAnnotation getAnnotations(int index)

A list of call annotations that apply to this call.

repeated .google.cloud.contactcenterinsights.v1.CallAnnotation annotations = 2;

Parameter
Name	Description
index	int

Returns
Type	Description
CallAnnotation

getAnnotationsCount()

public abstract int getAnnotationsCount()

A list of call annotations that apply to this call.

repeated .google.cloud.contactcenterinsights.v1.CallAnnotation annotations = 2;

Returns
Type	Description
int

getAnnotationsList()

public abstract List<CallAnnotation> getAnnotationsList()

A list of call annotations that apply to this call.

repeated .google.cloud.contactcenterinsights.v1.CallAnnotation annotations = 2;

Returns
Type	Description
List<CallAnnotation>

getAnnotationsOrBuilder(int index)

public abstract CallAnnotationOrBuilder getAnnotationsOrBuilder(int index)

A list of call annotations that apply to this call.

repeated .google.cloud.contactcenterinsights.v1.CallAnnotation annotations = 2;

Parameter
Name	Description
index	int

Returns
Type	Description
CallAnnotationOrBuilder

getAnnotationsOrBuilderList()

public abstract List<? extends CallAnnotationOrBuilder> getAnnotationsOrBuilderList()

A list of call annotations that apply to this call.

repeated .google.cloud.contactcenterinsights.v1.CallAnnotation annotations = 2;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.CallAnnotationOrBuilder>

getEntities() (deprecated)

public abstract Map<String,Entity> getEntities()

Use #getEntitiesMap() instead.

Returns
Type	Description
Map<String,Entity>

getEntitiesCount()

public abstract int getEntitiesCount()

All the entities in the call.

map<string, .google.cloud.contactcenterinsights.v1.Entity> entities = 3;

Returns
Type	Description
int

getEntitiesMap()

public abstract Map<String,Entity> getEntitiesMap()

All the entities in the call.

map<string, .google.cloud.contactcenterinsights.v1.Entity> entities = 3;

Returns
Type	Description
Map<String,Entity>

getEntitiesOrDefault(String key, Entity defaultValue)

public abstract Entity getEntitiesOrDefault(String key, Entity defaultValue)

All the entities in the call.

map<string, .google.cloud.contactcenterinsights.v1.Entity> entities = 3;

Parameters
Name	Description
key	String
defaultValue	Entity

Returns
Type	Description
Entity

getEntitiesOrThrow(String key)

public abstract Entity getEntitiesOrThrow(String key)

All the entities in the call.

map<string, .google.cloud.contactcenterinsights.v1.Entity> entities = 3;

Parameter
Name	Description
key	String

Returns
Type	Description
Entity

getIntents() (deprecated)

public abstract Map<String,Intent> getIntents()

Use #getIntentsMap() instead.

Returns
Type	Description
Map<String,Intent>

getIntentsCount()

public abstract int getIntentsCount()

All the matched intents in the call.

map<string, .google.cloud.contactcenterinsights.v1.Intent> intents = 6;

Returns
Type	Description
int

getIntentsMap()

public abstract Map<String,Intent> getIntentsMap()

All the matched intents in the call.

map<string, .google.cloud.contactcenterinsights.v1.Intent> intents = 6;

Returns
Type	Description
Map<String,Intent>

getIntentsOrDefault(String key, Intent defaultValue)

public abstract Intent getIntentsOrDefault(String key, Intent defaultValue)

All the matched intents in the call.

map<string, .google.cloud.contactcenterinsights.v1.Intent> intents = 6;

Parameters
Name	Description
key	String
defaultValue	Intent

Returns
Type	Description
Intent

getIntentsOrThrow(String key)

public abstract Intent getIntentsOrThrow(String key)

All the matched intents in the call.

map<string, .google.cloud.contactcenterinsights.v1.Intent> intents = 6;

Parameter
Name	Description
key	String

Returns
Type	Description
Intent

getIssueModelResult()

public abstract IssueModelResult getIssueModelResult()

Overall conversation-level issue modeling result.

.google.cloud.contactcenterinsights.v1.IssueModelResult issue_model_result = 8;

Returns
Type	Description
IssueModelResult	The issueModelResult.

getIssueModelResultOrBuilder()

public abstract IssueModelResultOrBuilder getIssueModelResultOrBuilder()

Overall conversation-level issue modeling result.

.google.cloud.contactcenterinsights.v1.IssueModelResult issue_model_result = 8;

Returns
Type	Description
IssueModelResultOrBuilder

getPhraseMatchers() (deprecated)

public abstract Map<String,PhraseMatchData> getPhraseMatchers()

Use #getPhraseMatchersMap() instead.

Returns
Type	Description
Map<String,PhraseMatchData>

getPhraseMatchersCount()

public abstract int getPhraseMatchersCount()

All the matched phrase matchers in the call.

map<string, .google.cloud.contactcenterinsights.v1.PhraseMatchData> phrase_matchers = 7;

Returns
Type	Description
int

getPhraseMatchersMap()

public abstract Map<String,PhraseMatchData> getPhraseMatchersMap()

All the matched phrase matchers in the call.

map<string, .google.cloud.contactcenterinsights.v1.PhraseMatchData> phrase_matchers = 7;

Returns
Type	Description
Map<String,PhraseMatchData>

getPhraseMatchersOrDefault(String key, PhraseMatchData defaultValue)

public abstract PhraseMatchData getPhraseMatchersOrDefault(String key, PhraseMatchData defaultValue)

All the matched phrase matchers in the call.

map<string, .google.cloud.contactcenterinsights.v1.PhraseMatchData> phrase_matchers = 7;

Parameters
Name	Description
key	String
defaultValue	PhraseMatchData

Returns
Type	Description
PhraseMatchData

getPhraseMatchersOrThrow(String key)

public abstract PhraseMatchData getPhraseMatchersOrThrow(String key)

All the matched phrase matchers in the call.

map<string, .google.cloud.contactcenterinsights.v1.PhraseMatchData> phrase_matchers = 7;

Parameter
Name	Description
key	String

Returns
Type	Description
PhraseMatchData

getQaScorecardResults(int index)

public abstract QaScorecardResult getQaScorecardResults(int index)

Results of scoring QaScorecards.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult qa_scorecard_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult

getQaScorecardResultsCount()

public abstract int getQaScorecardResultsCount()

Results of scoring QaScorecards.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult qa_scorecard_results = 10;

Returns
Type	Description
int

getQaScorecardResultsList()

public abstract List<QaScorecardResult> getQaScorecardResultsList()

Results of scoring QaScorecards.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult qa_scorecard_results = 10;

Returns
Type	Description
List<QaScorecardResult>

getQaScorecardResultsOrBuilder(int index)

public abstract QaScorecardResultOrBuilder getQaScorecardResultsOrBuilder(int index)

Results of scoring QaScorecards.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult qa_scorecard_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResultOrBuilder

getQaScorecardResultsOrBuilderList()

public abstract List<? extends QaScorecardResultOrBuilder> getQaScorecardResultsOrBuilderList()

Results of scoring QaScorecards.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult qa_scorecard_results = 10;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResultOrBuilder>

getSentiments(int index)

public abstract ConversationLevelSentiment getSentiments(int index)

Overall conversation-level sentiment for each channel of the call.

repeated .google.cloud.contactcenterinsights.v1.ConversationLevelSentiment sentiments = 4;

Parameter
Name	Description
index	int

Returns
Type	Description
ConversationLevelSentiment

getSentimentsCount()

public abstract int getSentimentsCount()

Overall conversation-level sentiment for each channel of the call.

repeated .google.cloud.contactcenterinsights.v1.ConversationLevelSentiment sentiments = 4;

Returns
Type	Description
int

getSentimentsList()

public abstract List<ConversationLevelSentiment> getSentimentsList()

Overall conversation-level sentiment for each channel of the call.

repeated .google.cloud.contactcenterinsights.v1.ConversationLevelSentiment sentiments = 4;

Returns
Type	Description
List<ConversationLevelSentiment>

getSentimentsOrBuilder(int index)

public abstract ConversationLevelSentimentOrBuilder getSentimentsOrBuilder(int index)

Overall conversation-level sentiment for each channel of the call.

repeated .google.cloud.contactcenterinsights.v1.ConversationLevelSentiment sentiments = 4;

Parameter
Name	Description
index	int

Returns
Type	Description
ConversationLevelSentimentOrBuilder

getSentimentsOrBuilderList()

public abstract List<? extends ConversationLevelSentimentOrBuilder> getSentimentsOrBuilderList()

Overall conversation-level sentiment for each channel of the call.

repeated .google.cloud.contactcenterinsights.v1.ConversationLevelSentiment sentiments = 4;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.ConversationLevelSentimentOrBuilder>

getSilence()

public abstract ConversationLevelSilence getSilence()

Overall conversation-level silence during the call.

.google.cloud.contactcenterinsights.v1.ConversationLevelSilence silence = 11;

Returns
Type	Description
ConversationLevelSilence	The silence.

getSilenceOrBuilder()

public abstract ConversationLevelSilenceOrBuilder getSilenceOrBuilder()

Overall conversation-level silence during the call.

.google.cloud.contactcenterinsights.v1.ConversationLevelSilence silence = 11;

Returns
Type	Description
ConversationLevelSilenceOrBuilder

hasIssueModelResult()

public abstract boolean hasIssueModelResult()

Overall conversation-level issue modeling result.

.google.cloud.contactcenterinsights.v1.IssueModelResult issue_model_result = 8;

Returns
Type	Description
boolean	Whether the issueModelResult field is set.

hasSilence()

public abstract boolean hasSilence()

Overall conversation-level silence during the call.

.google.cloud.contactcenterinsights.v1.ConversationLevelSilence silence = 11;

Returns
Type	Description
boolean	Whether the silence field is set.