Interface QaScorecardResultOrBuilder (2.54.0)

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public interface QaScorecardResultOrBuilder extends MessageOrBuilder

Implements

MessageOrBuilder

Methods

getAgentId()

public abstract String getAgentId()

ID of the agent that handled the conversation.

string agent_id = 5;

Returns
Type	Description
String	The agentId.

getAgentIdBytes()

public abstract ByteString getAgentIdBytes()

ID of the agent that handled the conversation.

string agent_id = 5;

Returns
Type	Description
ByteString	The bytes for agentId.

getConversation()

public abstract String getConversation()

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
String	The conversation.

getConversationBytes()

public abstract ByteString getConversationBytes()

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
ByteString	The bytes for conversation.

getCreateTime()

public abstract Timestamp getCreateTime()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
Timestamp	The createTime.

getCreateTimeOrBuilder()

public abstract TimestampOrBuilder getCreateTimeOrBuilder()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
TimestampOrBuilder

getName()

public abstract String getName()

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns
Type	Description
String	The name.

getNameBytes()

public abstract ByteString getNameBytes()

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns
Type	Description
ByteString	The bytes for name.

getNormalizedScore()

public abstract double getNormalizedScore()

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

optional double normalized_score = 9;

Returns
Type	Description
double	The normalizedScore.

getPotentialScore()

public abstract double getPotentialScore()

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

optional double potential_score = 8;

Returns
Type	Description
double	The potentialScore.

getQaAnswers(int index)

public abstract QaAnswer getQaAnswers(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaAnswer

getQaAnswersCount()

public abstract int getQaAnswersCount()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
int

getQaAnswersList()

public abstract List<QaAnswer> getQaAnswersList()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
List<QaAnswer>

getQaAnswersOrBuilder(int index)

public abstract QaAnswerOrBuilder getQaAnswersOrBuilder(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaAnswerOrBuilder

getQaAnswersOrBuilderList()

public abstract List<? extends QaAnswerOrBuilder> getQaAnswersOrBuilderList()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaAnswerOrBuilder>

getQaScorecardRevision()

public abstract String getQaScorecardRevision()

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
String	The qaScorecardRevision.

getQaScorecardRevisionBytes()

public abstract ByteString getQaScorecardRevisionBytes()

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
ByteString	The bytes for qaScorecardRevision.

getQaTagResults(int index)

public abstract QaScorecardResult.QaTagResult getQaTagResults(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.QaTagResult

getQaTagResultsCount()

public abstract int getQaTagResultsCount()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
int

getQaTagResultsList()

public abstract List<QaScorecardResult.QaTagResult> getQaTagResultsList()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
List<QaTagResult>

getQaTagResultsOrBuilder(int index)

public abstract QaScorecardResult.QaTagResultOrBuilder getQaTagResultsOrBuilder(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.QaTagResultOrBuilder

getQaTagResultsOrBuilderList()

public abstract List<? extends QaScorecardResult.QaTagResultOrBuilder> getQaTagResultsOrBuilderList()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResultOrBuilder>

getScore()

public abstract double getScore()

The overall numerical score of the result, incorporating any manual edits if they exist.

optional double score = 7;

Returns
Type	Description
double	The score.

getScoreSources(int index)

public abstract QaScorecardResult.ScoreSource getScoreSources(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.ScoreSource

getScoreSourcesCount()

public abstract int getScoreSourcesCount()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
int

getScoreSourcesList()

public abstract List<QaScorecardResult.ScoreSource> getScoreSourcesList()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
List<ScoreSource>

getScoreSourcesOrBuilder(int index)

public abstract QaScorecardResult.ScoreSourceOrBuilder getScoreSourcesOrBuilder(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.ScoreSourceOrBuilder

getScoreSourcesOrBuilderList()

public abstract List<? extends QaScorecardResult.ScoreSourceOrBuilder> getScoreSourcesOrBuilderList()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSourceOrBuilder>

hasCreateTime()

public abstract boolean hasCreateTime()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
boolean	Whether the createTime field is set.

hasNormalizedScore()

public abstract boolean hasNormalizedScore()

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

optional double normalized_score = 9;

Returns
Type	Description
boolean	Whether the normalizedScore field is set.

hasPotentialScore()

public abstract boolean hasPotentialScore()

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

optional double potential_score = 8;

Returns
Type	Description
boolean	Whether the potentialScore field is set.

hasScore()

public abstract boolean hasScore()

The overall numerical score of the result, incorporating any manual edits if they exist.

optional double score = 7;

Returns
Type	Description
boolean	Whether the score field is set.