Interface QueryMetricsResponse.Slice.DataPoint.ConversationMeasureOrBuilder (2.54.0)

Version 2.54.0

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public static interface QueryMetricsResponse.Slice.DataPoint.ConversationMeasureOrBuilder extends MessageOrBuilder

Implements

MessageOrBuilder

Methods

getAverageAgentSentimentScore()

public abstract float getAverageAgentSentimentScore()

The average agent's sentiment score.

optional float average_agent_sentiment_score = 5;

Returns
Type	Description
float	The averageAgentSentimentScore.

getAverageClientSentimentScore()

public abstract float getAverageClientSentimentScore()

The average client's sentiment score.

optional float average_client_sentiment_score = 6;

Returns
Type	Description
float	The averageClientSentimentScore.

getAverageCustomerSatisfactionRating()

public abstract double getAverageCustomerSatisfactionRating()

The average customer satisfaction rating.

optional double average_customer_satisfaction_rating = 8;

Returns
Type	Description
double	The averageCustomerSatisfactionRating.

getAverageDuration()

public abstract Duration getAverageDuration()

The average duration.

optional .google.protobuf.Duration average_duration = 3;

Returns
Type	Description
Duration	The averageDuration.

getAverageDurationOrBuilder()

public abstract DurationOrBuilder getAverageDurationOrBuilder()

The average duration.

optional .google.protobuf.Duration average_duration = 3;

Returns
Type	Description
DurationOrBuilder

getAverageQaNormalizedScore()

public abstract double getAverageQaNormalizedScore()

Average QA normalized score. Will exclude 0's in average calculation.

optional double average_qa_normalized_score = 7;

Returns
Type	Description
double	The averageQaNormalizedScore.

getAverageQaQuestionNormalizedScore()

public abstract double getAverageQaQuestionNormalizedScore()

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

optional double average_qa_question_normalized_score = 10;

Returns
Type	Description
double	The averageQaQuestionNormalizedScore.

getAverageSilencePercentage()

public abstract float getAverageSilencePercentage()

The average silence percentage.

optional float average_silence_percentage = 2;

Returns
Type	Description
float	The averageSilencePercentage.

getAverageTurnCount()

public abstract float getAverageTurnCount()

The average turn count.

optional float average_turn_count = 4;

Returns
Type	Description
float	The averageTurnCount.

getConversationCount()

public abstract int getConversationCount()

The conversation count.

optional int32 conversation_count = 1;

Returns
Type	Description
int	The conversationCount.

getQaTagScores(int index)

public abstract QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore getQaTagScores(int index)

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Parameter
Name	Description
index	int

Returns
Type	Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore

getQaTagScoresCount()

public abstract int getQaTagScoresCount()

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Returns
Type	Description
int

getQaTagScoresList()

public abstract List<QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore> getQaTagScoresList()

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Returns
Type	Description
List<QaTagScore>

getQaTagScoresOrBuilder(int index)

public abstract QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder getQaTagScoresOrBuilder(int index)

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Parameter
Name	Description
index	int

Returns
Type	Description
QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder

getQaTagScoresOrBuilderList()

public abstract List<? extends QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder> getQaTagScoresOrBuilderList()

Average QA normalized score for all the tags.

repeated .google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore qa_tag_scores = 9;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScoreOrBuilder>

hasAverageAgentSentimentScore()

public abstract boolean hasAverageAgentSentimentScore()

The average agent's sentiment score.

optional float average_agent_sentiment_score = 5;

Returns
Type	Description
boolean	Whether the averageAgentSentimentScore field is set.

hasAverageClientSentimentScore()

public abstract boolean hasAverageClientSentimentScore()

The average client's sentiment score.

optional float average_client_sentiment_score = 6;

Returns
Type	Description
boolean	Whether the averageClientSentimentScore field is set.

hasAverageCustomerSatisfactionRating()

public abstract boolean hasAverageCustomerSatisfactionRating()

The average customer satisfaction rating.

optional double average_customer_satisfaction_rating = 8;

Returns
Type	Description
boolean	Whether the averageCustomerSatisfactionRating field is set.

hasAverageDuration()

public abstract boolean hasAverageDuration()

The average duration.

optional .google.protobuf.Duration average_duration = 3;

Returns
Type	Description
boolean	Whether the averageDuration field is set.

hasAverageQaNormalizedScore()

public abstract boolean hasAverageQaNormalizedScore()

Average QA normalized score. Will exclude 0's in average calculation.

optional double average_qa_normalized_score = 7;

Returns
Type	Description
boolean	Whether the averageQaNormalizedScore field is set.

hasAverageQaQuestionNormalizedScore()

public abstract boolean hasAverageQaQuestionNormalizedScore()

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

optional double average_qa_question_normalized_score = 10;

Returns
Type	Description
boolean	Whether the averageQaQuestionNormalizedScore field is set.

hasAverageSilencePercentage()

public abstract boolean hasAverageSilencePercentage()

The average silence percentage.

optional float average_silence_percentage = 2;

Returns
Type	Description
boolean	Whether the averageSilencePercentage field is set.

hasAverageTurnCount()

public abstract boolean hasAverageTurnCount()

The average turn count.

optional float average_turn_count = 4;

Returns
Type	Description
boolean	Whether the averageTurnCount field is set.

hasConversationCount()

public abstract boolean hasConversationCount()

The conversation count.

optional int32 conversation_count = 1;

Returns
Type	Description
boolean	Whether the conversationCount field is set.