Class QaScorecardResult.Builder (2.54.0)

Version 2.54.0

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public static final class QaScorecardResult.Builder extends GeneratedMessageV3.Builder<QaScorecardResult.Builder> implements QaScorecardResultOrBuilder

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

Protobuf type google.cloud.contactcenterinsights.v1.QaScorecardResult

Inheritance

Object > AbstractMessageLite.Builder<MessageType,BuilderType> > AbstractMessage.Builder<BuilderType> > GeneratedMessageV3.Builder > QaScorecardResult.Builder

Implements

QaScorecardResultOrBuilder

Inherited Members

AbstractMessage.Builder.findInitializationErrors()

AbstractMessage.Builder.getInitializationErrorString()

AbstractMessage.Builder.internalMergeFrom(AbstractMessageLite)

AbstractMessage.Builder.mergeFrom(byte[])

AbstractMessage.Builder.mergeFrom(byte[],ExtensionRegistryLite)

AbstractMessage.Builder.mergeFrom(byte[],int,int)

AbstractMessage.Builder.mergeFrom(byte[],int,int,ExtensionRegistryLite)

AbstractMessage.Builder.mergeFrom(ByteString)

AbstractMessage.Builder.mergeFrom(ByteString,ExtensionRegistryLite)

AbstractMessage.Builder.mergeFrom(CodedInputStream)

AbstractMessage.Builder.mergeFrom(CodedInputStream,ExtensionRegistryLite)

AbstractMessage.Builder.mergeFrom(Message)

AbstractMessage.Builder.mergeFrom(InputStream)

AbstractMessage.Builder.mergeFrom(InputStream,ExtensionRegistryLite)

AbstractMessage.Builder.newUninitializedMessageException(Message)

AbstractMessage.Builder.toString()

AbstractMessageLite.Builder.<T>addAll(Iterable<T>,Collection<? super T>)

AbstractMessageLite.Builder.<T>addAll(Iterable<T>,List<? super T>)

AbstractMessageLite.Builder.internalMergeFrom(MessageType)

AbstractMessageLite.Builder.mergeDelimitedFrom(InputStream)

AbstractMessageLite.Builder.mergeDelimitedFrom(InputStream,ExtensionRegistryLite)

AbstractMessageLite.Builder.mergeFrom(MessageLite)

AbstractMessageLite.Builder.newUninitializedMessageException(MessageLite)

GeneratedMessageV3.Builder.addRepeatedField(Descriptors.FieldDescriptor,Object)

GeneratedMessageV3.Builder.clear()

GeneratedMessageV3.Builder.clearField(Descriptors.FieldDescriptor)

GeneratedMessageV3.Builder.clearOneof(Descriptors.OneofDescriptor)

GeneratedMessageV3.Builder.clone()

GeneratedMessageV3.Builder.getAllFields()

GeneratedMessageV3.Builder.getDescriptorForType()

GeneratedMessageV3.Builder.getField(Descriptors.FieldDescriptor)

GeneratedMessageV3.Builder.getFieldBuilder(Descriptors.FieldDescriptor)

GeneratedMessageV3.Builder.getOneofFieldDescriptor(Descriptors.OneofDescriptor)

GeneratedMessageV3.Builder.getParentForChildren()

GeneratedMessageV3.Builder.getRepeatedField(Descriptors.FieldDescriptor,int)

GeneratedMessageV3.Builder.getRepeatedFieldBuilder(Descriptors.FieldDescriptor,int)

GeneratedMessageV3.Builder.getRepeatedFieldCount(Descriptors.FieldDescriptor)

com.google.protobuf.GeneratedMessageV3.Builder.getUnknownFieldSetBuilder()

GeneratedMessageV3.Builder.getUnknownFields()

GeneratedMessageV3.Builder.hasField(Descriptors.FieldDescriptor)

GeneratedMessageV3.Builder.hasOneof(Descriptors.OneofDescriptor)

GeneratedMessageV3.Builder.internalGetFieldAccessorTable()

GeneratedMessageV3.Builder.internalGetMapField(int)

com.google.protobuf.GeneratedMessageV3.Builder.internalGetMapFieldReflection(int)

GeneratedMessageV3.Builder.internalGetMutableMapField(int)

com.google.protobuf.GeneratedMessageV3.Builder.internalGetMutableMapFieldReflection(int)

GeneratedMessageV3.Builder.isClean()

GeneratedMessageV3.Builder.isInitialized()

GeneratedMessageV3.Builder.markClean()

GeneratedMessageV3.Builder.mergeUnknownFields(UnknownFieldSet)

com.google.protobuf.GeneratedMessageV3.Builder.mergeUnknownLengthDelimitedField(int,com.google.protobuf.ByteString)

com.google.protobuf.GeneratedMessageV3.Builder.mergeUnknownVarintField(int,int)

GeneratedMessageV3.Builder.newBuilderForField(Descriptors.FieldDescriptor)

GeneratedMessageV3.Builder.onBuilt()

GeneratedMessageV3.Builder.onChanged()

com.google.protobuf.GeneratedMessageV3.Builder.parseUnknownField(com.google.protobuf.CodedInputStream,com.google.protobuf.ExtensionRegistryLite,int)

GeneratedMessageV3.Builder.setField(Descriptors.FieldDescriptor,Object)

GeneratedMessageV3.Builder.setRepeatedField(Descriptors.FieldDescriptor,int,Object)

com.google.protobuf.GeneratedMessageV3.Builder.setUnknownFieldSetBuilder(com.google.protobuf.UnknownFieldSet.Builder)

GeneratedMessageV3.Builder.setUnknownFields(UnknownFieldSet)

GeneratedMessageV3.Builder.setUnknownFieldsProto3(UnknownFieldSet)

Object.equals(Object)

Object.finalize()

Object.getClass()

Object.hashCode()

Object.notify()

Object.notifyAll()

Object.wait()

Object.wait(long)

Object.wait(long,int)

Static Methods

getDescriptor()

public static final Descriptors.Descriptor getDescriptor()

Returns
Type	Description
Descriptor

Methods

addAllQaAnswers(Iterable<? extends QaAnswer> values)

public QaScorecardResult.Builder addAllQaAnswers(Iterable<? extends QaAnswer> values)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
values	Iterable<? extends com.google.cloud.contactcenterinsights.v1.QaAnswer>

Returns
Type	Description
QaScorecardResult.Builder

addAllQaTagResults(Iterable<? extends QaScorecardResult.QaTagResult> values)

public QaScorecardResult.Builder addAllQaTagResults(Iterable<? extends QaScorecardResult.QaTagResult> values)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
values	Iterable<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult>

Returns
Type	Description
QaScorecardResult.Builder

addAllScoreSources(Iterable<? extends QaScorecardResult.ScoreSource> values)

public QaScorecardResult.Builder addAllScoreSources(Iterable<? extends QaScorecardResult.ScoreSource> values)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
values	Iterable<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource>

Returns
Type	Description
QaScorecardResult.Builder

addQaAnswers(QaAnswer value)

public QaScorecardResult.Builder addQaAnswers(QaAnswer value)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
value	QaAnswer

Returns
Type	Description
QaScorecardResult.Builder

addQaAnswers(QaAnswer.Builder builderForValue)

public QaScorecardResult.Builder addQaAnswers(QaAnswer.Builder builderForValue)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
builderForValue	QaAnswer.Builder

Returns
Type	Description
QaScorecardResult.Builder

addQaAnswers(int index, QaAnswer value)

public QaScorecardResult.Builder addQaAnswers(int index, QaAnswer value)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameters
Name	Description
index	int
value	QaAnswer

Returns
Type	Description
QaScorecardResult.Builder

addQaAnswers(int index, QaAnswer.Builder builderForValue)

public QaScorecardResult.Builder addQaAnswers(int index, QaAnswer.Builder builderForValue)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameters
Name	Description
index	int
builderForValue	QaAnswer.Builder

Returns
Type	Description
QaScorecardResult.Builder

addQaAnswersBuilder()

public QaAnswer.Builder addQaAnswersBuilder()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
QaAnswer.Builder

addQaAnswersBuilder(int index)

public QaAnswer.Builder addQaAnswersBuilder(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaAnswer.Builder

addQaTagResults(QaScorecardResult.QaTagResult value)

public QaScorecardResult.Builder addQaTagResults(QaScorecardResult.QaTagResult value)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
value	QaScorecardResult.QaTagResult

Returns
Type	Description
QaScorecardResult.Builder

addQaTagResults(QaScorecardResult.QaTagResult.Builder builderForValue)

public QaScorecardResult.Builder addQaTagResults(QaScorecardResult.QaTagResult.Builder builderForValue)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
builderForValue	QaScorecardResult.QaTagResult.Builder

Returns
Type	Description
QaScorecardResult.Builder

addQaTagResults(int index, QaScorecardResult.QaTagResult value)

public QaScorecardResult.Builder addQaTagResults(int index, QaScorecardResult.QaTagResult value)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameters
Name	Description
index	int
value	QaScorecardResult.QaTagResult

Returns
Type	Description
QaScorecardResult.Builder

addQaTagResults(int index, QaScorecardResult.QaTagResult.Builder builderForValue)

public QaScorecardResult.Builder addQaTagResults(int index, QaScorecardResult.QaTagResult.Builder builderForValue)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameters
Name	Description
index	int
builderForValue	QaScorecardResult.QaTagResult.Builder

Returns
Type	Description
QaScorecardResult.Builder

addQaTagResultsBuilder()

public QaScorecardResult.QaTagResult.Builder addQaTagResultsBuilder()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
QaScorecardResult.QaTagResult.Builder

addQaTagResultsBuilder(int index)

public QaScorecardResult.QaTagResult.Builder addQaTagResultsBuilder(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.QaTagResult.Builder

addRepeatedField(Descriptors.FieldDescriptor field, Object value)

public QaScorecardResult.Builder addRepeatedField(Descriptors.FieldDescriptor field, Object value)

Parameters
Name	Description
field	FieldDescriptor
value	Object

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.addRepeatedField(Descriptors.FieldDescriptor field, Object value)

addScoreSources(QaScorecardResult.ScoreSource value)

public QaScorecardResult.Builder addScoreSources(QaScorecardResult.ScoreSource value)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
value	QaScorecardResult.ScoreSource

Returns
Type	Description
QaScorecardResult.Builder

addScoreSources(QaScorecardResult.ScoreSource.Builder builderForValue)

public QaScorecardResult.Builder addScoreSources(QaScorecardResult.ScoreSource.Builder builderForValue)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
builderForValue	QaScorecardResult.ScoreSource.Builder

Returns
Type	Description
QaScorecardResult.Builder

addScoreSources(int index, QaScorecardResult.ScoreSource value)

public QaScorecardResult.Builder addScoreSources(int index, QaScorecardResult.ScoreSource value)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameters
Name	Description
index	int
value	QaScorecardResult.ScoreSource

Returns
Type	Description
QaScorecardResult.Builder

addScoreSources(int index, QaScorecardResult.ScoreSource.Builder builderForValue)

public QaScorecardResult.Builder addScoreSources(int index, QaScorecardResult.ScoreSource.Builder builderForValue)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameters
Name	Description
index	int
builderForValue	QaScorecardResult.ScoreSource.Builder

Returns
Type	Description
QaScorecardResult.Builder

addScoreSourcesBuilder()

public QaScorecardResult.ScoreSource.Builder addScoreSourcesBuilder()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
QaScorecardResult.ScoreSource.Builder

addScoreSourcesBuilder(int index)

public QaScorecardResult.ScoreSource.Builder addScoreSourcesBuilder(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.ScoreSource.Builder

build()

public QaScorecardResult build()

Returns
Type	Description
QaScorecardResult

buildPartial()

public QaScorecardResult buildPartial()

Returns
Type	Description
QaScorecardResult

clear()

public QaScorecardResult.Builder clear()

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.clear()

clearAgentId()

public QaScorecardResult.Builder clearAgentId()

ID of the agent that handled the conversation.

string agent_id = 5;

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearConversation()

public QaScorecardResult.Builder clearConversation()

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearCreateTime()

public QaScorecardResult.Builder clearCreateTime()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
QaScorecardResult.Builder

clearField(Descriptors.FieldDescriptor field)

public QaScorecardResult.Builder clearField(Descriptors.FieldDescriptor field)

Parameter
Name	Description
field	FieldDescriptor

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.clearField(Descriptors.FieldDescriptor field)

clearName()

public QaScorecardResult.Builder clearName()

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearNormalizedScore()

public QaScorecardResult.Builder clearNormalizedScore()

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

optional double normalized_score = 9;

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearOneof(Descriptors.OneofDescriptor oneof)

public QaScorecardResult.Builder clearOneof(Descriptors.OneofDescriptor oneof)

Parameter
Name	Description
oneof	OneofDescriptor

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.clearOneof(Descriptors.OneofDescriptor oneof)

clearPotentialScore()

public QaScorecardResult.Builder clearPotentialScore()

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

optional double potential_score = 8;

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearQaAnswers()

public QaScorecardResult.Builder clearQaAnswers()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
QaScorecardResult.Builder

clearQaScorecardRevision()

public QaScorecardResult.Builder clearQaScorecardRevision()

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearQaTagResults()

public QaScorecardResult.Builder clearQaTagResults()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
QaScorecardResult.Builder

clearScore()

public QaScorecardResult.Builder clearScore()

The overall numerical score of the result, incorporating any manual edits if they exist.

optional double score = 7;

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

clearScoreSources()

public QaScorecardResult.Builder clearScoreSources()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
QaScorecardResult.Builder

clone()

public QaScorecardResult.Builder clone()

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.clone()

getAgentId()

public String getAgentId()

ID of the agent that handled the conversation.

string agent_id = 5;

Returns
Type	Description
String	The agentId.

getAgentIdBytes()

public ByteString getAgentIdBytes()

ID of the agent that handled the conversation.

string agent_id = 5;

Returns
Type	Description
ByteString	The bytes for agentId.

getConversation()

public String getConversation()

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
String	The conversation.

getConversationBytes()

public ByteString getConversationBytes()

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
ByteString	The bytes for conversation.

getCreateTime()

public Timestamp getCreateTime()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
Timestamp	The createTime.

getCreateTimeBuilder()

public Timestamp.Builder getCreateTimeBuilder()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
Builder

getCreateTimeOrBuilder()

public TimestampOrBuilder getCreateTimeOrBuilder()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
TimestampOrBuilder

getDefaultInstanceForType()

public QaScorecardResult getDefaultInstanceForType()

Returns
Type	Description
QaScorecardResult

getDescriptorForType()

public Descriptors.Descriptor getDescriptorForType()

Returns
Type	Description
Descriptor

Overrides

GeneratedMessageV3.Builder<BuilderType>.getDescriptorForType()

getName()

public String getName()

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns
Type	Description
String	The name.

getNameBytes()

public ByteString getNameBytes()

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns
Type	Description
ByteString	The bytes for name.

getNormalizedScore()

public double getNormalizedScore()

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

optional double normalized_score = 9;

Returns
Type	Description
double	The normalizedScore.

getPotentialScore()

public double getPotentialScore()

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

optional double potential_score = 8;

Returns
Type	Description
double	The potentialScore.

getQaAnswers(int index)

public QaAnswer getQaAnswers(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaAnswer

getQaAnswersBuilder(int index)

public QaAnswer.Builder getQaAnswersBuilder(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaAnswer.Builder

getQaAnswersBuilderList()

public List<QaAnswer.Builder> getQaAnswersBuilderList()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
List<Builder>

getQaAnswersCount()

public int getQaAnswersCount()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
int

getQaAnswersList()

public List<QaAnswer> getQaAnswersList()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
List<QaAnswer>

getQaAnswersOrBuilder(int index)

public QaAnswerOrBuilder getQaAnswersOrBuilder(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaAnswerOrBuilder

getQaAnswersOrBuilderList()

public List<? extends QaAnswerOrBuilder> getQaAnswersOrBuilderList()

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaAnswerOrBuilder>

getQaScorecardRevision()

public String getQaScorecardRevision()

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
String	The qaScorecardRevision.

getQaScorecardRevisionBytes()

public ByteString getQaScorecardRevisionBytes()

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns
Type	Description
ByteString	The bytes for qaScorecardRevision.

getQaTagResults(int index)

public QaScorecardResult.QaTagResult getQaTagResults(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.QaTagResult

getQaTagResultsBuilder(int index)

public QaScorecardResult.QaTagResult.Builder getQaTagResultsBuilder(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.QaTagResult.Builder

getQaTagResultsBuilderList()

public List<QaScorecardResult.QaTagResult.Builder> getQaTagResultsBuilderList()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
List<Builder>

getQaTagResultsCount()

public int getQaTagResultsCount()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
int

getQaTagResultsList()

public List<QaScorecardResult.QaTagResult> getQaTagResultsList()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
List<QaTagResult>

getQaTagResultsOrBuilder(int index)

public QaScorecardResult.QaTagResultOrBuilder getQaTagResultsOrBuilder(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.QaTagResultOrBuilder

getQaTagResultsOrBuilderList()

public List<? extends QaScorecardResult.QaTagResultOrBuilder> getQaTagResultsOrBuilderList()

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResultOrBuilder>

getScore()

public double getScore()

The overall numerical score of the result, incorporating any manual edits if they exist.

optional double score = 7;

Returns
Type	Description
double	The score.

getScoreSources(int index)

public QaScorecardResult.ScoreSource getScoreSources(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.ScoreSource

getScoreSourcesBuilder(int index)

public QaScorecardResult.ScoreSource.Builder getScoreSourcesBuilder(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.ScoreSource.Builder

getScoreSourcesBuilderList()

public List<QaScorecardResult.ScoreSource.Builder> getScoreSourcesBuilderList()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
List<Builder>

getScoreSourcesCount()

public int getScoreSourcesCount()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
int

getScoreSourcesList()

public List<QaScorecardResult.ScoreSource> getScoreSourcesList()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
List<ScoreSource>

getScoreSourcesOrBuilder(int index)

public QaScorecardResult.ScoreSourceOrBuilder getScoreSourcesOrBuilder(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.ScoreSourceOrBuilder

getScoreSourcesOrBuilderList()

public List<? extends QaScorecardResult.ScoreSourceOrBuilder> getScoreSourcesOrBuilderList()

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSourceOrBuilder>

hasCreateTime()

public boolean hasCreateTime()

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns
Type	Description
boolean	Whether the createTime field is set.

hasNormalizedScore()

public boolean hasNormalizedScore()

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

optional double normalized_score = 9;

Returns
Type	Description
boolean	Whether the normalizedScore field is set.

hasPotentialScore()

public boolean hasPotentialScore()

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

optional double potential_score = 8;

Returns
Type	Description
boolean	Whether the potentialScore field is set.

hasScore()

public boolean hasScore()

The overall numerical score of the result, incorporating any manual edits if they exist.

optional double score = 7;

Returns
Type	Description
boolean	Whether the score field is set.

internalGetFieldAccessorTable()

protected GeneratedMessageV3.FieldAccessorTable internalGetFieldAccessorTable()

Returns
Type	Description
FieldAccessorTable

Overrides

GeneratedMessageV3.Builder<BuilderType>.internalGetFieldAccessorTable()

isInitialized()

public final boolean isInitialized()

Returns
Type	Description
boolean

Overrides

GeneratedMessageV3.Builder<BuilderType>.isInitialized()

mergeCreateTime(Timestamp value)

public QaScorecardResult.Builder mergeCreateTime(Timestamp value)

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter
Name	Description
value	Timestamp

Returns
Type	Description
QaScorecardResult.Builder

mergeFrom(QaScorecardResult other)

public QaScorecardResult.Builder mergeFrom(QaScorecardResult other)

Parameter
Name	Description
other	QaScorecardResult

Returns
Type	Description
QaScorecardResult.Builder

mergeFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)

public QaScorecardResult.Builder mergeFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)

Parameters
Name	Description
input	CodedInputStream
extensionRegistry	ExtensionRegistryLite

Returns
Type	Description
QaScorecardResult.Builder

Overrides

AbstractMessage.Builder<BuilderType>.mergeFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)

Exceptions
Type	Description
IOException

mergeFrom(Message other)

public QaScorecardResult.Builder mergeFrom(Message other)

Parameter
Name	Description
other	Message

Returns
Type	Description
QaScorecardResult.Builder

Overrides

AbstractMessage.Builder<BuilderType>.mergeFrom(Message other)

mergeUnknownFields(UnknownFieldSet unknownFields)

public final QaScorecardResult.Builder mergeUnknownFields(UnknownFieldSet unknownFields)

Parameter
Name	Description
unknownFields	UnknownFieldSet

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.mergeUnknownFields(UnknownFieldSet unknownFields)

removeQaAnswers(int index)

public QaScorecardResult.Builder removeQaAnswers(int index)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.Builder

removeQaTagResults(int index)

public QaScorecardResult.Builder removeQaTagResults(int index)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.Builder

removeScoreSources(int index)

public QaScorecardResult.Builder removeScoreSources(int index)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameter
Name	Description
index	int

Returns
Type	Description
QaScorecardResult.Builder

setAgentId(String value)

public QaScorecardResult.Builder setAgentId(String value)

ID of the agent that handled the conversation.

string agent_id = 5;

Parameter
Name	Description
value	String The agentId to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setAgentIdBytes(ByteString value)

public QaScorecardResult.Builder setAgentIdBytes(ByteString value)

ID of the agent that handled the conversation.

string agent_id = 5;

Parameter
Name	Description
value	ByteString The bytes for agentId to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setConversation(String value)

public QaScorecardResult.Builder setConversation(String value)

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Parameter
Name	Description
value	String The conversation to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setConversationBytes(ByteString value)

public QaScorecardResult.Builder setConversationBytes(ByteString value)

The conversation scored by this result.

string conversation = 3 [(.google.api.resource_reference) = { ... }

Parameter
Name	Description
value	ByteString The bytes for conversation to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setCreateTime(Timestamp value)

public QaScorecardResult.Builder setCreateTime(Timestamp value)

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter
Name	Description
value	Timestamp

Returns
Type	Description
QaScorecardResult.Builder

setCreateTime(Timestamp.Builder builderForValue)

public QaScorecardResult.Builder setCreateTime(Timestamp.Builder builderForValue)

Output only. The timestamp that the revision was created.

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter
Name	Description
builderForValue	Builder

Returns
Type	Description
QaScorecardResult.Builder

setField(Descriptors.FieldDescriptor field, Object value)

public QaScorecardResult.Builder setField(Descriptors.FieldDescriptor field, Object value)

Parameters
Name	Description
field	FieldDescriptor
value	Object

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.setField(Descriptors.FieldDescriptor field, Object value)

setName(String value)

public QaScorecardResult.Builder setName(String value)

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Parameter
Name	Description
value	String The name to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setNameBytes(ByteString value)

public QaScorecardResult.Builder setNameBytes(ByteString value)

Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Parameter
Name	Description
value	ByteString The bytes for name to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setNormalizedScore(double value)

public QaScorecardResult.Builder setNormalizedScore(double value)

The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

optional double normalized_score = 9;

Parameter
Name	Description
value	double The normalizedScore to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setPotentialScore(double value)

public QaScorecardResult.Builder setPotentialScore(double value)

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

optional double potential_score = 8;

Parameter
Name	Description
value	double The potentialScore to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setQaAnswers(int index, QaAnswer value)

public QaScorecardResult.Builder setQaAnswers(int index, QaAnswer value)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameters
Name	Description
index	int
value	QaAnswer

Returns
Type	Description
QaScorecardResult.Builder

setQaAnswers(int index, QaAnswer.Builder builderForValue)

public QaScorecardResult.Builder setQaAnswers(int index, QaAnswer.Builder builderForValue)

Set of QaAnswers represented in the result.

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

Parameters
Name	Description
index	int
builderForValue	QaAnswer.Builder

Returns
Type	Description
QaScorecardResult.Builder

setQaScorecardRevision(String value)

public QaScorecardResult.Builder setQaScorecardRevision(String value)

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Parameter
Name	Description
value	String The qaScorecardRevision to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setQaScorecardRevisionBytes(ByteString value)

public QaScorecardResult.Builder setQaScorecardRevisionBytes(ByteString value)

The QaScorecardRevision scored by this result.

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Parameter
Name	Description
value	ByteString The bytes for qaScorecardRevision to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setQaTagResults(int index, QaScorecardResult.QaTagResult value)

public QaScorecardResult.Builder setQaTagResults(int index, QaScorecardResult.QaTagResult value)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameters
Name	Description
index	int
value	QaScorecardResult.QaTagResult

Returns
Type	Description
QaScorecardResult.Builder

setQaTagResults(int index, QaScorecardResult.QaTagResult.Builder builderForValue)

public QaScorecardResult.Builder setQaTagResults(int index, QaScorecardResult.QaTagResult.Builder builderForValue)

Collection of tags and their scores.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

Parameters
Name	Description
index	int
builderForValue	QaScorecardResult.QaTagResult.Builder

Returns
Type	Description
QaScorecardResult.Builder

setRepeatedField(Descriptors.FieldDescriptor field, int index, Object value)

public QaScorecardResult.Builder setRepeatedField(Descriptors.FieldDescriptor field, int index, Object value)

Parameters
Name	Description
field	FieldDescriptor
index	int
value	Object

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.setRepeatedField(Descriptors.FieldDescriptor field, int index, Object value)

setScore(double value)

public QaScorecardResult.Builder setScore(double value)

The overall numerical score of the result, incorporating any manual edits if they exist.

optional double score = 7;

Parameter
Name	Description
value	double The score to set.

Returns
Type	Description
QaScorecardResult.Builder	This builder for chaining.

setScoreSources(int index, QaScorecardResult.ScoreSource value)

public QaScorecardResult.Builder setScoreSources(int index, QaScorecardResult.ScoreSource value)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameters
Name	Description
index	int
value	QaScorecardResult.ScoreSource

Returns
Type	Description
QaScorecardResult.Builder

setScoreSources(int index, QaScorecardResult.ScoreSource.Builder builderForValue)

public QaScorecardResult.Builder setScoreSources(int index, QaScorecardResult.ScoreSource.Builder builderForValue)

List of all individual score sets.

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

Parameters
Name	Description
index	int
builderForValue	QaScorecardResult.ScoreSource.Builder

Returns
Type	Description
QaScorecardResult.Builder

setUnknownFields(UnknownFieldSet unknownFields)

public final QaScorecardResult.Builder setUnknownFields(UnknownFieldSet unknownFields)

Parameter
Name	Description
unknownFields	UnknownFieldSet

Returns
Type	Description
QaScorecardResult.Builder

Overrides

GeneratedMessageV3.Builder<BuilderType>.setUnknownFields(UnknownFieldSet unknownFields)