Contact Center AI Insights v1 API - Class Conversation.Types.QualityMetadata (2.16.0)

public sealed class Conversation.Types.QualityMetadata : IMessage<Conversation.Types.QualityMetadata>, IEquatable<Conversation.Types.QualityMetadata>, IDeepCloneable<Conversation.Types.QualityMetadata>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class Conversation.Types.QualityMetadata.

Conversation metadata related to quality management.

Inheritance

object > Conversation.Types.QualityMetadata

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

QualityMetadata()

public QualityMetadata()

QualityMetadata(QualityMetadata)

public QualityMetadata(Conversation.Types.QualityMetadata other)
Parameter
Name Description
other ConversationTypesQualityMetadata

Properties

AgentInfo

public RepeatedField<Conversation.Types.QualityMetadata.Types.AgentInfo> AgentInfo { get; }

Information about agents involved in the call.

Property Value
Type Description
RepeatedFieldConversationTypesQualityMetadataTypesAgentInfo

CustomerSatisfactionRating

public int CustomerSatisfactionRating { get; set; }

An arbitrary integer value indicating the customer's satisfaction rating.

Property Value
Type Description
int

MenuPath

public string MenuPath { get; set; }

An arbitrary string value specifying the menu path the customer took.

Property Value
Type Description
string

WaitDuration

public Duration WaitDuration { get; set; }

The amount of time the customer waited to connect with an agent.

Property Value
Type Description
Duration