Enable and disable interaction logging
Interaction logging is enabled by default for new agents. To enable or disable interaction logging:
- Go to the Dialogflow ES Console.
- Select your agent near the top of the left sidebar menu.
- Click the settings settings button next to the agent name.
- Select the General tab.
- Toggle Log interactions to Dialogflow on or off.
Handling end-user data
User information may reside within your agent's logs stored by Dialogflow. Disabling conversation logs only prevents future data storage and does not delete existing data. Existing data is retained until the agent is deleted or you delete specific conversations from History or Training.
If you choose to disable logging performed by Dialogflow, you can still create private logs within your system. If you are calling the Dialogflow API directly, log request and response data within your system. If you are using a Dialogflow integration, enable a webhook for every intent, and log request and response data within your webhook system.
Interaction logging data is retained in Google systems for 400 days before being deleted.