CCAI Insights client libraries

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This page shows how to get started with the Cloud Client Libraries for the Contact Center AI Insights API. Read more about the client libraries for Cloud APIs, including the older Google API Client Libraries, in Client Libraries Explained.

Install the client library

Java

For more information, see Setting Up a Java Development Environment.

If you are using Maven, add the following to your pom.xml file. For more information about BOMs, see The Google Cloud Platform Libraries BOM.

<dependency>
  <groupId>com.google.cloud</groupId>
  <artifactId>google-cloud-contact-center-insights</artifactId>
  <version>2.5.0</version>
</dependency>

If you are using Gradle, add the following to your dependencies:

implementation 'com.google.cloud:google-cloud-contact-center-insights:2.5.0'

If you are using sbt, add the following to your dependencies:

libraryDependencies += "com.google.cloud" % "google-cloud-contact-center-insights" % "2.5.0"

If you're using Visual Studio Code, IntelliJ, or Eclipse, you can add client libraries to your project using the following IDE plugins:

The plugins provide additional functionality, such as key management for service accounts. Refer to each plugin's documentation for details.

Node.js

For more information, see Setting Up a Node.js Development Environment.

npm install @google-cloud/contact-center-insights

Python

For more information, see Setting Up a Python Development Environment.

pip install virtualenv
virtualenv your-env
source your-env/bin/activate
your-env/bin/pip install google-cloud-contact-center-insights

Set up authentication

When you use client libraries, you use Application Default Credentials (ADC) to authenticate. For information about setting up ADC, see Provide credentials for Application Default Credentials. For information about using ADC with client libraries, see Authenticate using client libraries.

Use the client library

The following example shows how to use the client library.

Additional resources