CCAI Insights client libraries

This page shows how to get started with the Cloud Client Libraries for the Contact Center AI Insights API. Client libraries make it easier to access Google Cloud APIs from a supported language. Although you can use Google Cloud APIs directly by making raw requests to the server, client libraries provide simplifications that significantly reduce the amount of code you need to write.

Read more about the Cloud Client Libraries and the older Google API Client Libraries in Client libraries explained.

Install the client library

C++

See Setting up a C++ development environment for details about this client library's requirements and install dependencies.

Java

If you are using Maven, add the following to your pom.xml file. For more information about BOMs, see The Google Cloud Platform Libraries BOM.

<dependencyManagement>
  <dependencies>
    <dependency>
      <groupId>com.google.cloud</groupId>
      <artifactId>libraries-bom</artifactId>
      <version>26.32.0</version>
      <type>pom</type>
      <scope>import</scope>
    </dependency>
  </dependencies>
</dependencyManagement>

<dependencies>
  <dependency>
    <groupId>com.google.cloud</groupId>
    <artifactId>google-cloud-contact-center-insights</artifactId>
  </dependency>

If you are using Gradle, add the following to your dependencies:

implementation 'com.google.cloud:google-cloud-contact-center-insights:2.36.0'

If you are using sbt, add the following to your dependencies:

libraryDependencies += "com.google.cloud" % "google-cloud-contact-center-insights" % "2.36.0"

If you're using Visual Studio Code, IntelliJ, or Eclipse, you can add client libraries to your project using the following IDE plugins:

The plugins provide additional functionality, such as key management for service accounts. Refer to each plugin's documentation for details.

For more information, see Setting Up a Java Development Environment.

Node.js

npm install @google-cloud/contact-center-insights

For more information, see Setting Up a Node.js Development Environment.

Python

pip install virtualenv
virtualenv your-env
source your-env/bin/activate
your-env/bin/pip install google-cloud-contact-center-insights

For more information, see Setting Up a Python Development Environment.

Set up authentication

To authenticate calls to Google Cloud APIs, client libraries support Application Default Credentials (ADC); the libraries look for credentials in a set of defined locations and use those credentials to authenticate requests to the API. With ADC, you can make credentials available to your application in a variety of environments, such as local development or production, without needing to modify your application code.

For production environments, the way you set up ADC depends on the service and context. For more information, see Set up Application Default Credentials.

For a local development environment, you can set up ADC with the credentials that are associated with your Google Account:

  1. Install and initialize the gcloud CLI.

    When you initialize the gcloud CLI, be sure to specify a Google Cloud project in which you have permission to access the resources your application needs.

  2. Create your credential file:

    gcloud auth application-default login

    A sign-in screen appears. After you sign in, your credentials are stored in the local credential file used by ADC.

Use the client library

The following example shows how to use the client library.

Additional resources

C++

The following list contains links to more resources related to the client library for C++:

Java

The following list contains links to more resources related to the client library for Java:

Node.js

The following list contains links to more resources related to the client library for Node.js:

Python

The following list contains links to more resources related to the client library for Python: