{"key": string,// Union field value can be only one of the following:"strValue": string,"numValue": number,"boolValue": boolean,"naValue": boolean// End of list of possible types for union field value."score": number,"potentialScore": number,"normalizedScore": number}
Fields
key
string
A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
Union field value. The answer value may be one of a few different types. value can be only one of the following:
strValue
string
String value.
numValue
number
Numerical value.
boolValue
boolean
Boolean value.
naValue
boolean
A value of "Not Applicable (N/A)". Should only ever be true.
score
number
Output only. Numerical score of the answer.
potentialScore
number
Output only. The maximum potential score of the question.
normalizedScore
number
Output only. Normalized score of the questions. Calculated as score / potentialScore.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-07-30 UTC."],[[["\u003cp\u003eThe content details the JSON representation of a \u003ccode\u003eQaAnswer\u003c/code\u003e, which holds the answer value for a question, referencing \u003ccode\u003eQaQuestion.AnswerChoice\u003c/code\u003e for possible answer values.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003ekey\u003c/code\u003e field within the JSON structure is a string identifier that corresponds to the value used in \u003ccode\u003eQaQuestion.AnswerChoice.key\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003evalue\u003c/code\u003e field is a union field, capable of holding a string (\u003ccode\u003estrValue\u003c/code\u003e), number (\u003ccode\u003enumValue\u003c/code\u003e), boolean (\u003ccode\u003eboolValue\u003c/code\u003e), or a not applicable boolean (\u003ccode\u003enaValue\u003c/code\u003e).\u003c/p\u003e\n"],["\u003cp\u003eThe JSON representation also includes output-only numerical fields for \u003ccode\u003escore\u003c/code\u003e, \u003ccode\u003epotentialScore\u003c/code\u003e, and \u003ccode\u003enormalizedScore\u003c/code\u003e, indicating the answer's performance metrics.\u003c/p\u003e\n"],["\u003cp\u003eThe naValue can be used in order to set the answer to "Not Applicable".\u003c/p\u003e\n"]]],[],null,["# AnswerValue\n\n- [JSON representation](#SCHEMA_REPRESENTATION)\n\nMessage for holding the value of a [QaAnswer](/contact-center/insights/docs/reference/rest/v1alpha1/projects.locations.authorizedViewSets.authorizedViews.conversations.analyses#Analysis.QaAnswer). [QaQuestion.AnswerChoice](/contact-center/insights/docs/reference/rest/v1alpha1/projects.locations.qaScorecards.revisions.qaQuestions#AnswerChoice) defines the possible answer values for a question."]]
