Contact Center AI Insights API C++ Client Library

An idiomatic C++ client library for the Contact Center AI Insights API, a service that helps users detect and visualize patterns in their contact center data.

While this library is GA, please note Google Cloud C++ client libraries do not follow Semantic Versioning.


The following shows the code that you'll run in the google/cloud/contactcenterinsights/quickstart/ directory, which should give you a taste of the Contact Center AI Insights API C++ client library API.

#include "google/cloud/contactcenterinsights/v1/contact_center_insights_client.h"
#include "google/cloud/location.h"
#include <google/protobuf/util/time_util.h>
#include <iostream>

int main(int argc, char* argv[]) try {
  if (argc != 3) {
    std::cerr << "Usage: " << argv[0] << " project-id location-id\n";
    return 1;

  auto const location = google::cloud::Location(argv[1], argv[2]);

  namespace ccai = ::google::cloud::contactcenterinsights_v1;
  auto client = ccai::ContactCenterInsightsClient(

  for (auto c : client.ListConversations(location.FullName())) {
    if (!c) throw std::move(c).status();

    using ::google::protobuf::util::TimeUtil;
    std::cout << c->name() << "\n";
    std::cout << "Duration: " << TimeUtil::ToString(c->duration())
              << "; Turns: " << c->turn_count() << "\n\n";

  return 0;
} catch (google::cloud::Status const& status) {
  std::cerr << "google::cloud::Status thrown: " << status << "\n";
  return 1;

Main classes

The main class in this library is contactcenterinsights_v1::ContactCenterInsightsClient. All RPCs are exposed as member functions of this class. Other classes provide helpers, configuration parameters, and infrastructure to mock contactcenterinsights_v1::ContactCenterInsightsClient when testing your application.

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