Contact Center AI Insights release notes

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This page documents production updates to CCAI Insights. You can periodically check this page for announcements about new or updated features, bug fixes, known issues, and deprecated functionality.

You can see the latest product updates for all of Google Cloud on the Google Cloud page, browse and filter all release notes in the Google Cloud console, or you can programmatically access release notes in BigQuery.

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November 15, 2022

Topic modeling is now a GA feature. Topic modeling helps you discover topics (call drivers) in conversations between contact center agents and end-users. For more information, see the documentation.

May 20, 2022

CCAI Insights now offers GA support for Access Transparency integration. See the Access Transparency documentation for details.

November 15, 2021

CCAI Insights now offers GA support for VPC Service Controls integration. See the VPCSC documentation for details.

October 12, 2021

The CCAI Insights v1 endpoint is now GA. See the documentation for details.