Contact Center AI Insights release notes

This page documents production updates to CCAI Insights. You can periodically check this page for announcements about new or updated features, bug fixes, known issues, and deprecated functionality.

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March 31, 2023

You can now use the CCAI Insights API to upload your audio conversation data from a Cloud Storage bucket. Optionally, you can apply redaction and analyses to your conversation prior to upload. See the documentation for details

November 15, 2022

Topic modeling is now a GA feature. Topic modeling helps you discover topics (call drivers) in conversations between contact center agents and end-users. For more information, see the documentation.

May 20, 2022

CCAI Insights now offers GA support for Access Transparency integration. See the Access Transparency documentation for details.

November 15, 2021

CCAI Insights now offers GA support for VPC Service Controls integration. See the VPCSC documentation for details.

October 12, 2021

The CCAI Insights v1 endpoint is now GA. See the documentation for details.