This document contains the current API restrictions and usage limits for Contact Center AI Insights. This page will be updated to reflect any changes to these restrictions and usage limits. We reserve the right to change these limits.
You can request a quota increase if necessary. See the Cloud quota page for more information on viewing and managing your quota.
After submitting your request, Google might contact you for more information and inform you whether your request is approved or denied.
Request limits
The current API usage limits for CCAI Insights are as follows (and are subject to change):
| Type of Limit | Usage Limit |
|---|---|
| Total number of requests per minute | 3000 |
CreateConversation requests per minute |
300 |
CreateAnalysis requests per minute |
300 |
ExportInsightsData requests per minute |
60 |
Resource limits
The current API resource limits for CCAI Insights are as follows (and are subject to change):
| Type of Limit | Limit |
|---|---|
| Conversations per region | 200000 |
| Analyses per region | 200000 |
| Issue models per region | 2 |
| Deployed issue model per region | 1 |
| Concurrent issue model creation operations per region | 1 |