Contact Center AI Insights audit logging

This document describes which Contact Center AI Insights methods generate audit logs, details about any audit logs each method produces, and which (if any) methods produce no audit logs. Google Cloud generates audit logs that record administrative and access activities within your Google Cloud resources. For more information, see Cloud Audit Logs overview.

Service name

Contact Center AI Insights audit logs use the service name contactcenterinsights.googleapis.com.

Methods by permission type

Methods that check DATA_READ, DATA_WRITE, and ADMIN_READ permissions generate logs categorized as Data Access audit logs. Methods that check ADMIN_WRITE permissions generate logs categorized as Admin Activity audit logs.

Permission type	Methods
DATA_READ	google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateIssueModelStats google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews
DATA_WRITE	google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation

Audit logs for each API interface

For information about how and which permissions are evaluated, for each method, see the Identity and Access Management documentation for Contact Center AI Insights.

google.cloud.contactcenterinsights.v1.ContactCenterInsights

The following section contains details about audit logs associated with methods belonging to google.cloud.contactcenterinsights.v1.ContactCenterInsights.

BulkAnalyzeConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations"
  

BulkDeleteConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations"
  

CalculateIssueModelStats

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats"
  

CalculateStats

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats"
  

CreateAnalysis

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis"
  

CreateConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation"
  

CreateIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel"
  

CreatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher"
  

CreateView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView"
  

DeleteAnalysis

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis"
  

DeleteConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation"
  

DeleteIssue

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue"
  

DeleteIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.delete - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel"
  

DeletePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher"
  

DeleteView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView"
  

DeployIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.deploy - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel"
  

ExportInsightsData

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData"
  

ExportIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.export - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel"
  

GetAnalysis

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis"
  

GetConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation"
  

GetIssue

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue"
  

GetIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel"
  

GetPhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher"
  

GetSettings

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings"
  

GetView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView"
  

ImportIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.create - DATA_WRITE
  • contactcenterinsights.issueModels.import - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel"
  

IngestConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations"
  

ListAnalyses

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses"
  

ListConversations

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations"
  

ListIssueModels

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels"
  

ListIssues

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues"
  

ListPhraseMatchers

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers"
  

ListViews

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews"
  

UndeployIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.undeploy - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel"
  

UpdateConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation"
  

UpdateIssue

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue"
  

UpdateIssueModel

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel"
  

UpdatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher"
  

UpdateSettings

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings"
  

UpdateView

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView"
  

UploadConversation

• Method: google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.upload - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation"
  

google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights

The following section contains details about audit logs associated with methods belonging to google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.

BulkAnalyzeConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations"
  

BulkDeleteConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations"
  

CalculateIssueModelStats

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateIssueModelStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateIssueModelStats"
  

CalculateStats

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats"
  

CreateAnalysis

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis"
  

CreateConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation"
  

CreatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher"
  

CreateView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.create - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView"
  

DeleteAnalysis

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis"
  

DeleteConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation"
  

DeletePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher"
  

DeleteView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.delete - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView"
  

ExportInsightsData

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData"
  

GetAnalysis

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis"
  

GetConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation"
  

GetIssue

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue"
  

GetIssueModel

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel"
  

GetPhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher"
  

GetSettings

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings"
  

GetView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.get - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView"
  

IngestConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.create - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations"
  

ListAnalyses

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.analyses.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses"
  

ListConversations

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations"
  

ListIssueModels

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels"
  

ListIssues

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issues.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues"
  

ListPhraseMatchers

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers"
  

ListViews

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.list - DATA_READ
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews"
  

UpdateConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation"
  

UpdateIssueModel

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.issueModels.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel"
  

UpdatePhraseMatcher

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.phraseMatchers.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher"
  

UpdateSettings

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.settings.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings"
  

UpdateView

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.views.update - DATA_WRITE
• Method is a long-running or streaming operation: No.
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView"
  

UploadConversation

• Method: google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation
  
• Audit log type: Data access
  
• Permissions:
  • contactcenterinsights.conversations.upload - DATA_WRITE
• Method is a long-running or streaming operation: Long-running operation
  
• Filter for this method: protoPayload.methodName="google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation"
  

Methods that don't produce audit logs

A method might not produce audit logs for one or more of the following reasons:

• It is a high volume method involving signifcant log generation and storage costs.
• It has low auditing value.
• Another audit or platform log already provides method coverage.

The following methods don't produce audit logs:

• google.longrunning.Operations.CancelOperation
• google.longrunning.Operations.GetOperation
• google.longrunning.Operations.ListOperations