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This page contains the strings used in the web SDK. You can customize these
strings by using the new UJET(option) method with the translation field. The
tables in this reference show the key and the default US English value for each
string. For more information, see
Multiple language and visual message customization.
Start
Key
Value
ujet_tap_to_minimize
Tap to minimize
ujet_start_title
Need any help?
ujet_common_no
No
ujet_common_yes
Yes
ujet_common_next
Next
ujet_common_exit
Exit
ujet_error_no_available_language
No Available Language
Menu
Key
Value
ujet_common_support
Support
ujet_common_cancel
Cancel
ujet_greeting
Hi there, how can we help?
ujet_menu_title
Select an option
ujet_common_back
Back
ujet_message_back_in_menu
Looks like you changed your mind! How else can we help?
ujet_menu_empty_option
We're sorry, this support option is not available right now.
ujet_external_confirm
Did that resolve your issue?
Channel
Key
Value
ujet_message_queue
Let's help you with {0}
ujet_message_channel
How would you like to communicate?
ujet_channel_menu_chat
Chat now
ujet_channel_menu_instant_call
Call now
ujet_channel_menu_scheduled_call
Schedule call
ujet_channel_menu_email
Email
ujet_time_minute
minute | minutes
ujet_time_hour
hour | hours
Optimized message (only one channel is enabled)
Key
Value
ujet_channel_chat
Let's connect you to one of our chat support specialists
ujet_channel_instant_call
Let one of our support specialists give you a call now
ujet_channel_scheduled_call
Let's schedule a time for a support specialist to call and help you
ujet_channel_email
Please send us an email so we can help
Chat
Key
Value
ujet_chat_end
End chat
ujet_chat_leave
Leave chat
ujet_message_chat_start
One moment please...
ujet_new_messages
{0} new messages
ujet_chat_today
Today
ujet_chat_yesterday
Yesterday
ujet_chat_input_placeholder
Type your message here...
ujet_chat_title_with_one_agent
Chatting with {0}
ujet_chat_title_with_two_agent
Chatting with {0} & {1}
ujet_chat_title_with_multiple_agent
Multiple Agents
ujet_chat_transfer_started_menu
{0} is transferring this chat to another agent...
ujet_chat_transfer_started_user
{0} is adding another agent to this conversation...
ujet_chat_transfer_joined
{0} just joined the conversation
ujet_chat_transfer_left
{0} just left the conversation
ujet_chat_transfer_failed
Transfer has failed
ujet_chat_ended
This chat has ended
ujet_chat_timed_out
This chat has timed out
ujet_chat_dismissed
We have not heard from you in a while. This chat session is closed. Reply back to this message to begin a new chat.
ujet_chat_new
New
ujet_chat_same
Same
ujet_chat_start_new
Start a new chat
ujet_message_chat_dismissed
Welcome Back! Do you have the same issue or a new issue?
ujet_message_chat_timeout
Your previous chat has ended, please click to start a new chat
ujet_message_chat_restart
Connecting to your ongoing chat, one moment please...
ujet_chat_task_va_started
{0} transferred the chat to {1}
ujet_chat_task_va_finished
The chat with {0} was completed. You were returned to {1}
ujet_chat_task_va_failed
The chat with {0} failed. You were returned to {1}
ujet_chat_task_va_interrupted
The chat with {0} was interrupted by {1}
ujet_chat_task_va_dismissed
The chat with {0} was dismissed. You were returned to {1}
Temporary redirection
Key
Value
ujet_redirect_url_title
Visit the page below
ujet_redirect_action_title
Open this page in a new tab
Call now
Key
Value
ujet_ask_phone_number_title_instant
We'll Call You
ujet_ask_phone_number_description
Provide your phone number below
ujet_ask_phone_number_warning
Your call may be monitored or recorded for training and quality assurance purposes.
ujet_ask_phone_number_button_title
Call Me
ujet_common_save
Save
ujet_instant_call_confirm_content
Your phone should be ringing shortly
ujet_call_confirm_start_new_conversation
Start A New Conversation
ujet_common_end
End
ujet_common_wait_time
wait time
Schedule call
Key
Value
ujet_schedule_time_title
Let's Schedule a Call
ujet_schedule_time_description
Pick a time that works best for you
ujet_call_confirm_content
Your phone should be ringing right about {0}
Email
Key
Value
ujet_email_name_label
Your Name
ujet_email_name_placeholder
Enter name
ujet_email_user_email_label
Your Email
ujet_email_user_email_placeholder
Enter email
ujet_email_user_email_error_empty
Please enter an email address
ujet_email_user_email_error_invalid
Please enter a valid email address
ujet_email_message_label
Message
ujet_email_message_placeholder
Type your message
ujet_email_message_error
Please type a message
ujet_email_attachments_label
Attachments
ujet_email_attachment_count
Attachments {0} of 5
ujet_email_of_5
{0} of 5
ujet_email_size_limit
Size limit: 18 MB
ujet_email_size_remaining
Size remaining: {0}
ujet_email_size
Size: {0}
ujet_email_attachment_limit_label
Attach up to 5 files
ujet_email_remove_file
Remove file
ujet_email_send_message
Send Message
ujet_email_show_formatting
Show formatting
ujet_email_hide_formatting
Hide formatting
ujet_email_optional
Optional
ujet_email_bold
Bold
ujet_email_italic
Italic
ujet_email_underline
Underline
ujet_email_ordered_list
Ordered list
ujet_email_bulleted_list
Bulleted list
ujet_email_sending_message
Sending message...
ujet_email_close
Close
ujet_email_recaptcha
This site is protected by reCAPTCHA and the Google {0} and {1} apply.
ujet_email_error_filesize_primary
The file is too big. Please attach files under {0}.
ujet_email_error_filesize_secondary
Upload another file.
ujet_email_error_upload_primary
There was an error uploading the file.
ujet_email_error_upload_secondary
Try again.
ujet_email_error_filetype_primary
File type not supported.
ujet_email_error_filetype_secondary
Upload another file.
ujet_email_error_filename_primary
We can't send multiple files with the same file name.
ujet_email_error_filename_secondary
Please rename or send another file.
ujet_email_warning_max_count_primary
Maximum of 5 attachments have been added.
ujet_email_warning_max_count_secondary
Remove any of the files above to select another.
ujet_email_warning_max_char
You typed {0} of allowed {1} characters
ujet_email_oops
Oops something went wrong!
ujet_email_resend
Please try sending again.
ujet_email_success
Thank you, your message has been sent.
Rating
Key
Value
ujet_rating_title
Rate Your Experience
ujet_rating_result_title
Thank you!
ujet_rating_result_subtitle
We appreciate your feedback
ujet_common_submit
Submit
ujet_rating_feedback_placeholder
Let us know how we can improve.
Survey
Key
Value
ujet_survey_skip
Skip
ujet_survey_resend
Resend
ujet_survey_required
Required
ujet_survey_error_title
Uh-oh. Something went wrong.
ujet_survey_error_content
There might be an issue here. Please try again.
File upload
Key
Value
ujet_file_upload_title
Upload Files
ujet_file_upload_subtitle
Drop files here to upload
ujet_file_upload_button
Choose a file to upload
ujet_file_upload_failure_size
Looks like we couldn't upload. Please try uploading a file that is less than {0}.
ujet_file_upload_failure_type
Looks like we couldn't upload. We only accept .JPG, .PNG, or .MP4.
ujet_file_upload_failure_unknown
Looks like we couldn't upload. Please try again!
Schedule cancel
Key
Value
ujet_scheduled_call_cancel_title
Cancel the existing call?
ujet_scheduled_call_cancel_content
You scheduled a support call for {0} at {1}.
ujet_scheduled_call_cancel_cancel
Cancel
ujet_scheduled_call_cancel_keep
Keep It
Chat deflection
Key
Value
ujet_channel_menu_keep_waiting
Keep Waiting
ujet_deflection_menu_title
Select from the options below
ujet_message_chat_deflection_default
We are currently experiencing a high volume of requests with a current wait time of {0}. How would you like to reach out?
ujet_message_chat_deflection_outage
We are currently experiencing a high volume of request, how would you like to reach out?
ujet_message_chat_deflection_recurring
Thanks for your patience! The remaining wait time is {0}.
ujet_message_chat_deflection_keepwaiting
Thank you for continuing to wait. The remaining wait time is {0}.
ujet_message_chat_deflection_email
Please contact us via email: <b><a href="mailto:{0}" target="\_top">{0}</a></b>.
Recording permission
Key
Value
ujet_call_record_permission_title
Call Recording
ujet_call_record_permission_subtitle
Do you give {0} permission to record your call for monitoring and training purposes?
After hour deflection
Key
Value
ujet_message_chat_deflection_afterhour
We are currently closed. We look forward to helping you during our normal business hours.
Agent widget strings
Key
Value
ujet_request_transcript
Request Transcript
ujet_transcript_message
Send the chat transcript to your email
ujet_transcript_placeholder
Add Email
ujet_transcript_send
Send
ujet_transcript_success1
The transcript of the completed chat will be emailed to {0}
ujet_transcript_success2
The transcript of the completed chat will be emailed to {0} and {1} other recipients
ujet_transcript_fail
The transcript will not be emailed.
ujet_transcript_ok
Okay
Agent widget success or error messages
Key
Value
ujet_transcript_invalid_email
The email isn't valid.
ujet_transcript_overflow
A maximum of 5 emails are allowed.
ujet_transcript_expired
Delivery time expired. Transcripts can only be requested within 2 hours after the chat ends.
ujet_transcript_max_request
A maximum of 10 transcript requests are allowed.
ujet_transcript_unable_send
Unable to send. Please try again.
Web SDK collect email form
Key
Value
ujet_collect_email
Provide your email address
ujet_invalid_email
Enter a valid email address
ujet_invalid_phone
Enter a valid phone number
Web SDK virtual agent
Key
Value
ujet_escalate
Escalate
ujet_end_chat_confirm
Are you sure you want to end this chat?
ujet_continue_email
Continue with Email Support
ujet_continue_va
Continue with Virtual Agent Support
ujet_continue_human
Continue with Human Agent Support
ujet_va_overcap_deflect
Our customer support is experiencing exceptionally high volume. The estimated wait time is {0} minutes.
ujet_va_ahd_deflect
Our support center is closed. Please select the support type you want to continue.
ujet_payload_failure
I'm sorry. We are having trouble processing the request. Let me transfer you to a human agent.
ujet_discuss_w_agent
Do you want to discuss this with a human agent?
ujet_pf_overcap
I'm sorry. I'm having trouble processing your request right now. I can transfer you to a human agent. However, the current estimated wait time is {0} minutes due to exceptionally high volume of support requests.
ujet_pf_ahd
I'm sorry. I'm having trouble processing your request right now. Our support center is currently closed as well. Please send us an email with your support request and we will respond back to you at the earliest.
ujet_pf_ah_no_deflect
Unfortunately, our support center is currently closed. Please try reaching us later. Thank you.
ujet_virtual_agent_escalation
We are connecting you with a human agent
ujet_virtual_agent_escalation_failed
We're sorry. We are unable to process your request further at this moment. Please reach out to us again later. Thank you.
ujet_cobrowse_request
Request Co-browse
ujet_cobrowse_request_confirm_title
Co-browse Session Request
ujet_cobrowse_request_confirm_description
Do you want to share your current screen with the agent?
ujet_cobrowse_end_session
End Co-browse Session
ujet_cobrowse_remote_access_confirm_title
Remote Access Request
ujet_cobrowse_remote_access_confirm_description
The agent would like to have access to your currently shared screen to further assist you. Do you want to allow this?
ujet_cobrowse_screenshare_confirm_title
Screen Share Request
ujet_cobrowse_screenshare_confirm_description
Do you want to share your full screen with the agent? The agent will not be able to control anything on the screen.
ujet_allow
Allow
ujet_deny
Deny
ujet_chat_cobrowse_request_received
{0} is about to request a Co-browse session with you.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-01-27 UTC."],[],[]]
