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When configuring external authentication, authentication context refers to
the level of authentication requested. For example, PasswordProtectedTransport
specifies that the authentication method must be through a secure,
password-protected transport, enhancing security during the authentication
process.
You set the authentication context when you configure your Contact Center AI Platform (CCAI Platform)
instance for single sign-on (SSO). For more information about SSO for
CCAI Platform, see Single sign-on
(SSO). For an example of configuring
an instance for SSO, including setting the authentication context, see
Configure your CCAI Platform instance for SSO.
The following authentication contexts are available:
AuthenticatedTelephony: Telephony services requiring user verification for
access.
InternetProtocol: Rules for formatting data sent over the internet or
networks.
InternetProtocolPassword: A password related to an internet protocol for
authentication.
Kerberos: A protocol using secret-key cryptography for client and server
authentication.
MobileOneFactorContract: A mobile authentication agreement using one
security factor, like a password.
MobileOneFactorUnregistered: Mobile authentication without prior
registration, using a single factor.
MobileTwoFactorContract: An agreement for mobile authentication that
requires two security factors.
MobileTwoFactorUnregistered: Mobile authentication with two factors,
without registration.
NomadTelephony: Telephony services for users frequently changing locations
or devices.
Password: Characters used to verify a user's identity.
PasswordProtectedTransport: Protecting data during transmission with a
password.
PersonalTelephony: Telephony services for individual rather than business
use.
PGP: Encryption program for secure data transmission.
PreviousSession: A session that took place before the current one.
SmartCard: A card with an embedded microchip for data storage and
processing.
SmartCardPKI: Using smart cards in public key infrastructure for digital
certificate management.
SoftwarePKI: Managing digital certificates with software.
SPKI: A framework for managing public keys and digital certificates.
SecureRemotePassword: A protocol for secure password authentication over a
network.
Telephony: Technology for transmitting voice, video, or data over a
distance.
TimeSyncToken: A device or mechanism for synchronizing time across
different devices or systems.
TLSClient: Client side of the TLS protocol for secure communication.
Unspecified: Not detailed or mentioned explicitly.
X509: A standard for public key certificates in secure communication.
XMLDSig: A spec for digitally signing XML documents for integrity and
authentication.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["# Authentication context\n\nWhen configuring external authentication, authentication context refers to\nthe level of authentication requested. For example, `PasswordProtectedTransport`\nspecifies that the authentication method must be through a secure,\npassword-protected transport, enhancing security during the authentication\nprocess.\n\nYou set the authentication context when you configure your Contact Center AI Platform (CCAI Platform)\ninstance for single sign-on (SSO). For more information about SSO for\nCCAI Platform, see [Single sign-on\n(SSO)](/contact-center/ccai-platform/docs/sso). For an example of configuring\nan instance for SSO, including setting the authentication context, see\n[Configure your CCAI Platform instance for SSO](/contact-center/ccai-platform/docs/sso-saml#configure-instance-for-sso-saml).\n\nThe following authentication contexts are available:\n\n- `AuthenticatedTelephony`: Telephony services requiring user verification for\n access.\n\n- `InternetProtocol`: Rules for formatting data sent over the internet or\n networks.\n\n- `InternetProtocolPassword`: A password related to an internet protocol for\n authentication.\n\n- `Kerberos`: A protocol using secret-key cryptography for client and server\n authentication.\n\n- `MobileOneFactorContract`: A mobile authentication agreement using one\n security factor, like a password.\n\n- `MobileOneFactorUnregistered`: Mobile authentication without prior\n registration, using a single factor.\n\n- `MobileTwoFactorContract`: An agreement for mobile authentication that\n requires two security factors.\n\n- `MobileTwoFactorUnregistered`: Mobile authentication with two factors,\n without registration.\n\n- `NomadTelephony`: Telephony services for users frequently changing locations\n or devices.\n\n- `Password`: Characters used to verify a user's identity.\n\n- `PasswordProtectedTransport`: Protecting data during transmission with a\n password.\n\n- `PersonalTelephony`: Telephony services for individual rather than business\n use.\n\n- `PGP`: Encryption program for secure data transmission.\n\n- `PreviousSession`: A session that took place before the current one.\n\n- `SmartCard`: A card with an embedded microchip for data storage and\n processing.\n\n- `SmartCardPKI`: Using smart cards in public key infrastructure for digital\n certificate management.\n\n- `SoftwarePKI`: Managing digital certificates with software.\n\n- `SPKI`: A framework for managing public keys and digital certificates.\n\n- `SecureRemotePassword`: A protocol for secure password authentication over a\n network.\n\n- `Telephony`: Technology for transmitting voice, video, or data over a\n distance.\n\n- `TimeSyncToken`: A device or mechanism for synchronizing time across\n different devices or systems.\n\n- `TLSClient`: Client side of the TLS protocol for secure communication.\n\n- `Unspecified`: Not detailed or mentioned explicitly.\n\n- `X509`: A standard for public key certificates in secure communication.\n\n- `XMLDSig`: A spec for digitally signing XML documents for integrity and\n authentication."]]
