View agent chat statistics

This page explains how to view your chat statistics for the current day. You can also view your team-average chat statistics to compare your performance with your team's performance. Your team, for the purposes of the team average, is comprised of the members of your queue.

This page assumes that you are signed into the Contact Center AI Platform (CCAI Platform) portal. For more information, see Access the CCAI Platform portal.

To view your chat statistics, follow these steps:

  1. In the CCAI Platform portal, click the click Chat icon to open the agent chat adapter.

  2. In the chat adapter, click Show chat overview.

  3. Click Options, and then click Stats. The Stats page appears, displaying your individual chat statistics and the average statistics for your team.

What's next