Check spelling and grammar

If your administrator enables spelling and grammar check, then you can check spelling and grammar as you type messages to end-users or enter notes in wrap-up. Your administrator can also configure your contact center so that you can do the following in the chat adapter:

  • Turn spell check on or off.

  • Turn grammar check on or off.

  • Check spelling and grammar once without turning it on.

  • Select the language for spell check and grammar check.

For more information, see Agent Assist for chat.

Check spelling and grammar

To check spelling and grammar during a chat or during wrap-up, follow these steps:

  1. Answer a chat request. If your administrator has enabled spelling and grammar checking, errors in the chat message field and in the wrap-up text field are underlined in red and grammar errors are underlined in green.

  2. Click an underlined word. A list of suggested corrections appears.

  3. Do one of the following:

    • Click one of the suggested corrections. The correction replaces the underlined word.

    • Click Dismiss. The suggested corrections disappear and no change is made.

Turn spell check or grammar check on or off

You can turn spell check or grammar check on or off in the chat adapter if your administrator has enabled this capability. When you turn on spelling or grammar, errors are underlined in the agent adapter. For more information, see Check spelling and grammar.

To turn spell check or grammar check on or off, follow these steps:

  1. During a chat or during wrap-up, click Configure spelling and grammar. Spelling and Grammar. The Spelling and Grammar pane appears.

  2. Click the Show spelling suggestions toggle to the on or off position.

  3. Click the Show grammar suggestions toggle to the on or off position.

  4. Click Close to close the Spelling and Grammar pane.

Check spelling and grammar without turning it on

You can check spelling and grammar once without turning on spell check or grammar check.

To check spelling and grammar without turning it on, follow these steps:

  1. During a chat or during wrap-up, click Configure spelling and grammar. Spelling and Grammar. The Spelling and Grammar pane appears.

  2. Click Check spelling and grammar. The chat screen or wrap-up screen appears, with spelling and grammar errors underlined.

Select the language for spell check and grammar check

You can select the language for spell check and grammar check in the chat adapter during a chat or during wrap-up if your administrator has enabled this capability.

To select the language for spell check and grammar check, follow these steps:

  1. During a chat or during wrap-up, click Configure spelling and grammar. Spelling and Grammar. The Spelling and Grammar pane appears.

  2. Click Language. The Language pane appears.

  3. Select the language that you want for spelling and grammar check.

  4. Click Close to close the Language pane.

  5. Click Close to close the Spelling and Grammar pane.