This article describes how to troubleshoot and potentially resolve issues with Transfer Appliance online mode.
Not configured for online operations
Error:
This appliance has not been configured for online operations.
Solution:
If you ordered an online appliance and received this error, contact Transfer Appliance Team at data-support@google.com.
If you ordered an offline appliance, this message is expected. Offline appliances do not support online mode. If you need further assistance, contact Transfer Appliance Team.
Credential file is missing
Error:
An error occurred while running hta containers: "credential file:
'/tmp/key.json is missing"
Solution:
Verify that you did the following items:
- Prepared IAM permissions and storage.
- Created a service account key for the user-managed service account.
- Renamed the service account key to
key.json - Uploaded the service account key to
/tmpon the appliance.
Failed to run containers binary
Error:
An error occurred while running hta containers: "Failed to run HTA
containers binary \"opt/ta_containers/ta_containers\": exit status 1"
Solution:
Contact Transfer Appliance Team at data-support@google.com for assistance.
Failed to update Operating System
Error:
Failed to update Operating System.
An error occurred while updating the appliance: "failed update OS: error
transferring configuration files: error setting up tmp mount for new srv
partition: error setting up mount /var/tmp/update1298680145: command
[mount /dev/sdc2 /var/tmp/update1298680145] failed with output: mount:
/var/tmp/update1298680145: special device /dev/sdc2 does not exist.\n and
error: exit status 32"
Solution:
Contact Transfer Appliance Team at data-support@google.com for assistance.
Update cannot be run without credentials file
Error:
Update cannot be run without credentials file. Please upload credentials file
onto the appliance.
This error occurs when trying to update software on the Transfer Appliance.
Solution:
Make sure that you've completed the following steps:
Prepare for online transfer. Specifically, ensure that you have:
- Created a user-managed service account.
- Granted appropriate permissions to the service account.
- Created a service account key for the user-managed service account.
- Renamed the key to
key.jsonand uploaded it to/tmpon the appliance.
Object prefix does not update to nil string
Error:
This error occurs when you expect the object prefix to default to the nil string when running update destination bucket but it does not.
Updating without the object prefix specified:
ta online --bucket=myrandombucket
Running this command does not update the object prefix to the nil string since the object prefix only updates if you specify the --object_prefix flag.
Solution:
Update with at least the object prefix specified:
ta online --bucket=myrandombucket --object_prefix=""
ta online --bucket=myrandombucket --object_prefix=
ta online --object_prefix=""
ta online --object_prefix=