Transitioning from Silver or Gold Support

This page explains how to transition from Silver or Gold Support to Standard or Enhanced Support using the Google Cloud Console.

Before you begin

Purchase the offering

To purchase Standard Support or Enhanced Support:

  1. In the Google Cloud Console, go to the Support page.
    Go to the Support page

  2. Click Overview to view your dashboard.

  3. Go to the Support Information card and select View Support Offerings.

  4. Under Enhanced Support or Standard Support, click Buy Now.

  5. In the drop-down list, select the Google Cloud organization resource for the offering. Click Continue.

  6. In the drop-down list, select the Cloud Billing account for the Enhanced Support base fee.

  7. Read and agree to the terms of service.

  8. Click Complete Purchase.

Set up support features

To set up your support features, refer to the following documentation based on your offering:

After you've set up your features, you are ready to start using support. You can view and manage support cases that have transitioned from the Google Cloud Support Center (GCSC) to the Google Cloud Console.

What's next