This page explains how to transition from Silver or Gold Support to Standard or Enhanced Support using the Google Cloud Console.
Before you begin
You must have a Google Cloud organization, and the Organization Administrator (
roles/resourcemanager.organizationAdmin) role for the organization.
To create an organization and add the role, visit Creating and managing organizations.
If you don't have the role for an existing organization, contact an Organization Administrator for access.
You must have a Cloud Billing account to fund the support base fee, and be a Billing Account Administrator (
roles/billing.admin) for the account.
To create an account, see Create, modify, or close your Cloud Billing account.
To update Cloud Billing permissions, see Overview of Cloud Billing access control.
You must set up Identity and Access Management (IAM) to manage how users in your organization access and use the support. To set up IAM, visit Access control.
Purchase the offering
To purchase Standard Support or Enhanced Support:
In the Google Cloud Console, go to the Support page.
Go to the Support page
Click Overview to view your dashboard.
Go to the Support Information card and select View Support Offerings.
Under Enhanced Support or Standard Support, click Buy Now.
In the drop-down list, select the Google Cloud organization resource for the offering. Click Continue.
In the drop-down list, select the Cloud Billing account for the Enhanced Support base fee.
Read and agree to the terms of service.
Click Complete Purchase.
Set up support features
To set up your support features, refer to the following documentation based on your offering:
After you've set up your features, you are ready to start using support. You can view and manage support cases that have transitioned from the Google Cloud Support Center (GCSC) to the Google Cloud Console.
- Create or manage support cases.
- Follow best practices for working with Customer Care.
- Learn about the language support and working hours for Customer Care when you submit a support case.