Contact Center AI Insights API: Node.js Client

release level npm version codecov

contactcenterinsights client for Node.js

A comprehensive list of changes in each version may be found in the CHANGELOG.

Read more about the client libraries for Cloud APIs, including the older Google APIs Client Libraries, in Client Libraries Explained.

Table of contents:


Before you begin

  1. Select or create a Cloud Platform project.
  2. Enable billing for your project.
  3. Enable the Contact Center AI Insights API API.
  4. Set up authentication with a service account so you can access the API from your local workstation.

Installing the client library

npm install @google-cloud/contact-center-insights

Using the client library

// Imports the Google Cloud client library

const {
} = require('@google-cloud/contact-center-insights');

// TODO(developer): replace with your prefered project ID.
// const projectId = 'my-project'

const client = new ContactCenterInsightsClient();

//TODO(library generator): write the actual function you will be testing
async function listConversations() {
  const conversations = await client.listConversations({
    parent: `projects/${projectId}/locations/${location}`,


Samples are in the samples/ directory. Each sample's has instructions for running its sample.

SampleSource CodeTry it
Create Analysissource codeOpen in Cloud Shell
Create Conversationsource codeOpen in Cloud Shell
Create Conversation With Ttlsource codeOpen in Cloud Shell
Create Issue Modelsource codeOpen in Cloud Shell
Create Phrase Matcher All Ofsource codeOpen in Cloud Shell
Create Phrase Matcher Any Ofsource codeOpen in Cloud Shell
Enable Pub Sub Notificationssource codeOpen in Cloud Shell
Export To Bigquerysource codeOpen in Cloud Shell
Get Operationsource codeOpen in Cloud Shell
Quickstartsource codeOpen in Cloud Shell
Set Project Ttlsource codeOpen in Cloud Shell

The Contact Center AI Insights API Node.js Client API Reference documentation also contains samples.

Supported Node.js Versions

Our client libraries follow the Node.js release schedule. Libraries are compatible with all current active and maintenance versions of Node.js.

Client libraries targeting some end-of-life versions of Node.js are available, and can be installed via npm dist-tags. The dist-tags follow the naming convention legacy-(version).

Legacy Node.js versions are supported as a best effort:

  • Legacy versions will not be tested in continuous integration.
  • Some security patches may not be able to be backported.
  • Dependencies will not be kept up-to-date, and features will not be backported.

Legacy tags available

  • legacy-8: install client libraries from this dist-tag for versions compatible with Node.js 8.


This library follows Semantic Versioning.

More Information: Google Cloud Platform Launch Stages


Contributions welcome! See the Contributing Guide.

Please note that this, the samples/, and a variety of configuration files in this repository (including .nycrc and tsconfig.json) are generated from a central template. To edit one of these files, make an edit to its templates in directory.


Apache Version 2.0