Manage customer entitlements for your SaaS product

When customers choose a pricing plan for your software, Google creates an entitlement, which indicates that the customer has bought your product from Cloud Marketplace. This section reviews how to create and manage entitlements for your customers using the Partner Procurement API.

For more details on managing entitlements, visit the reference documentation.

Before you begin

Set up access to the Cloud Commerce Partner Procurement API, as described in Integrate your app.

If you've turned on multiple orders of the same product, the Partner Procurement API can send multiple events with the event type ENTITLEMENT_ACTIVE for the same value of ACCOUNT_ID, each with a unique ENTITLEMENT_ID representing a different offer. This means that you must ensure that your app's event handling logic can respond to the ENTITLEMENT_ID instead of the ACCOUNT_ID or the PRODUCT_ID.

You must ensure that your frontend integration can handle the new orders object included in the JWT payload. For more information, see Integrate your app's frontend.

For more information about turning on multiple orders of the same product, see Turn on multiple orders of the same product.

Approve an entitlement

When a customer chooses a pricing plan, Cloud Marketplace creates an entitlement and sends the following Pub/Sub message to your app:

{
  "eventId": "...",
  "eventType": "ENTITLEMENT_CREATION_REQUESTED",
  "providerId": "YOUR_PARTNER_ID",
  "entitlement": {
    "id": "ENTITLEMENT_ID",
    "updateTime": "...",
    "newOfferDuration": "P2Y3M",   // Contract duration for offer-based entitlements
  },
}

where ENTITLEMENT_ID is an ID created by Cloud Marketplace. If the offer has a specified duration, that duration is provided in years and months. If the offer has a specified end date, instead of a duration, the field indicating the duration is empty.

In your system, update the user's account to reflect that they have purchased a plan. Then, to approve the entitlement, make an HTTP POST request to the Partner Procurement API, and send the ENTITLEMENT_ID that you're approving:

POST v1/providers/YOUR_PARTNER_ID/entitlements/ENTITLEMENT_ID:approve

Reject an entitlement

To reject an entitlement, make an HTTP POST request to the Partner Procurement API, and use the reject method in your request:

POST v1/providers/YOUR_PARTNER_ID/entitlements/ENTITLEMENT_ID:reject

To give a reason for rejecting the entitlement in the request body, use the following format:

{
  "reason": "..."
}

Change an entitlement plan

Depending on how you set up your pricing plans, your customers might be able to change their plan. If a customer selects a new pricing plan, you receive a Pub/Sub message, in the following format:

{
  "eventId": "...",
  "eventType": "ENTITLEMENT_PLAN_CHANGE_REQUESTED",
  "providerId": "YOUR_PARTNER_ID",
  "entitlement": {
    "id": "ENTITLEMENT_ID",
    "newPlan": "ultimate",   // New plan
    "updateTime": "...",
    "newOfferDuration": "P2Y3M",   // Contract duration for the new offer, for offer-based entitlements
    "newProduct": "test-product.cloud.goog"
    "newOffer": "projects/1234567/services/test-product.cloud.goog/standardOffers/aaaaaaaa-aaaa-aaaa-aaaa-aaaaaaaaaaaa"
  },
}

If the offer has a specified duration, that duration is provided in years and months. If the offer has a specified end date, instead of a duration, the field indicating the duration is empty.

To approve the plan change, make the following HTTP POST request to the Partner Procurement API:

POST v1/providers/YOUR_PARTNER_ID/entitlements/ENTITLEMENT_ID:approvePlanChange

The request body must have the plan that is being approved:

{
  "pendingPlanName": PLAN_NAME
}

After the change is approved, you receive another Pub/Sub message when the change takes effect. In the message, the eventType field changes to ENTITLEMENT_PLAN_CHANGED. To check the status of a plan, make the following HTTP GET request to the Partner Procurement API.

GET v1/providers/YOUR_PARTNER_ID/entitlements/ENTITLEMENT_ID

The response is similar to the following, with the state field indicating whether the new plan is active, or whether the plan change is still pending:

{
  "name": "providers/YOUR_PARTNER_ID/entitlements/ENTITLEMENT_ID",
  "provider": "YOUR_PARTNER_ID",
  "account": "USER_ACCOUNT_ID",
  "product": "example-server",
  "plan": "pro",
  "state": "ENTITLEMENT_PENDING_PLAN_CHANGE",
  "newPendingPlan": "ultimate",
  ...
}

Cancel an entitlement

If a user decides to cancel their entitlement, you receive a Pub/Sub notification. Similar to changing a plan, the actual cancellation might take effect at the end of the current billing cycle.

The notification is in the following format:

{
  "eventId": "...",
  // If the entitlement is canceled at the end of the month,
  // eventType is ENTITLEMENT_PENDING_CANCELLATION
  "eventType": "ENTITLEMENT_CANCELLED",
  "providerId": "YOUR_PARTNER_ID",
  "entitlement": {
    "id": "ENTITLEMENT_ID",
    "updateTime": "..."
  },
}

Delete an entitlement

If a user makes a direct request to Google support, or if they leave the Google platform, their entitlements are immediately canceled, and their entitlement and accounts are deleted after a 60 day grace period. To protect the user's privacy, you must delete their data from your servers when you're notified.

When the entitlements are canceled and the account is deleted, you receive notifications similar to the following:

{
  "eventId": "...",
  "eventType": "ENTITLEMENT_DELETED",
  "providerId": "YOUR_PARTNER_ID",
  "entitlement": {
    "id": "ENTITLEMENT_ID",
    "updateTime": "...",
  },
}

{
  "eventId": "...",
  "eventType": "ACCOUNT_DELETED",
  "providerId": "YOUR_PARTNER_ID",
  "account": {
    "id": "USER_ACCOUNT_ID",
    "updateTime": "...",
  },
}

List of event types for account tasks

The following is a list of the eventTypes that your app might receive in Pub/Sub messages:

eventType	Description
ACCOUNT_CREATION_REQUESTED	Deprecated
ACCOUNT_ACTIVE	Indicates that the customer's account has been created.
ACCOUNT_DELETED	Indicates that the customer's account was deleted from Google Cloud systems.
ENTITLEMENT_CREATION_REQUESTED	Indicates that a customer selected one of your pricing plans.
ENTITLEMENT_OFFER_ACCEPTED	Indicates that an offer was accepted by a customer. Includes the scheduled start time of the offer, if there is one. This event is sent for both private offers and standard offers (public purchases).
ENTITLEMENT_ACTIVE	Indicates that a customer's chosen plan is now active.
ENTITLEMENT_PLAN_CHANGE_REQUESTED	Indicates that a customer chose a new plan.
ENTITLEMENT_PLAN_CHANGED	Indicates that a customer's plan change is approved and the changes have taken effect.
ENTITLEMENT_PLAN_CHANGE_CANCELLED	Indicates that a customer's plan change was canceled, either because it wasn't approved, or because they switched back to their old plan.
ENTITLEMENT_PENDING_CANCELLATION	Indicates that a customer canceled their plan, and the cancellation is pending until the end of the billing cycle.
ENTITLEMENT_CANCELLATION_REVERTED	Indicates that a customer's pending cancellation was reverted. Note that cancellations cannot be reverted after they are final.
ENTITLEMENT_CANCELLED	Indicates that a customer's plan was canceled.
ENTITLEMENT_CANCELLING	Indicates that a customer's plan is in the process of being canceled.
ENTITLEMENT_RENEWED	Indicates that a customer's entitlement was renewed for another term. You don't need to take any action to complete the renewal.
ENTITLEMENT_OFFER_ENDED	Indicates that a customer's private offer has ended. If the customer's entitlement was canceled, a separate `ENTITLEMENT_CANCELLED` event is triggered. If the customer's entitlement is still active, their plan reverts to non-discounted pricing.
ENTITLEMENT_DELETED	Indicates that information about a customer's plan was deleted from Cloud Marketplace.

Manage user accounts