Employees can use Gemini Enterprise to resolve common IT issues without needing to contact a human technician. This frees IT staff to focus on more complex problems.
Example prompt
In the chat box, enter a prompt such as the following:
I'm having trouble connecting to the company VPN. My password seems to be
correct, but it's not working. Can you help me troubleshoot?
Or the following:
I need to request a new software license. What's the process and what
information do I need to provide?
Example output
In response to such a prompt, Gemini Enterprise produces output similar to the following:
1. Basic Checks
First, let's rule out the most common and simplest culprits.
Step Action Check for Typos Carefully re-enter your password. It's easy to make a small mistake. You can try typing it into a text editor like Notepad to see the characters clearly, then copy and paste it into the password field. Verify Username Double-check that your username or email address is spelled correctly. An error there will cause the login to fail even with the right password. Caps Lock Ensure that the Caps Lock key is turned off. Passwords are almost always case-sensitive. Virtual Keyboard Try using the on-screen or virtual keyboard to enter your password. This can help rule out any issues with your physical keyboard. 2. Browser and Device Troubleshooting
Sometimes, the problem isn't the password itself, but the environment you're using to log in.
Step Action Clear Cache and Cookies Your browser might be holding on to old, incorrect login information. Clearing the cache and cookies can resolve this. Try a Different Browser Attempt to log in using a different web browser (like Chrome, Firefox, or Safari) or a private/incognito window. Disable Extensions & VPN Browser extensions or a VPN can sometimes interfere with login processes. Try disabling them temporarily to see if that resolves the issue. Use a Different Device If possible, try logging in from another device, like your phone or a different computer. This helps determine if the issue is specific to one device. 3. Account-Specific Issues
If the basic checks don't work, the issue might be with your account's status.
Issue Description Account Lockout If you've entered the wrong password too many times, your account may be temporarily locked for security reasons.