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SSO provides the ability to use an Identity Provider (IdP) to authenticate
users. Using an IdP, you don't need to manage passwords on
Contact Center AI Platform (CCAI Platform). Note that a user must still be created in
CCAI Platform by following the steps in the Agent, user and team
configuration
documentation.
CCAI Platform does not provide differentiation of IdP user groups
against roles; it provides only user authentication.
You can configure single sign-on (SSO) using the following identity and access
management providers:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-05 UTC."],[[["SSO allows user authentication through an Identity Provider (IdP), eliminating the need for password management on the Contact Center AI Platform (CCAI Platform)."],["While users are authenticated through the IdP, they still need to be created within the CCAI Platform."],["CCAI Platform only handles user authentication and does not manage user group differentiation based on roles."],["CCAI Platform supports SSO configuration with various identity and access management providers, including SAML, Azure, Idaptive, Okta, OneLogin, Ping, and Google Workspace."]]],[]]
